Nari Ultimate - Last Update Synapse 3

Same issue have tested on 3 machines - all windows 10, works immediately on my work laptop where I havent installed synapse whatsoever and the updates are managed by someone else.

Have uninstalled synapse on the effected machines to no avail
Have tried firmware update also fails
Tried dongle recovery advises nothing wrong.
Have followed every link I can follow to fix this.
All I can assume is that another update has broken this headset
No windows updates since the 16th broke today for no apparent reason on 2 machines, still works on laptop no issues there. Shows up as avnera AV6301 in Devices and Printers - have followed online articles for this to no avail

Hi, yeah, this is my only headset that I need working as I work remotely, if this headset goes down I cant work due to COVID-19, this will cause me financial harm if this is not fixed and it breaks on the work laptop, If I cant guarantee this will be fixed soon I will need to buy another headset.

Issue still persists regardless of synapse update - have also logged a ticket via email and has stopped working on my work laptop as well now.

I ended up sending the headset in for a replacement after contacting support and going through all of their steps. Unfortunately they required me sending the headset in by prepaid FedEx ground which has taken over a week before sending out a replacement.

Would have been nice if they sent a replacement immediately while the broken return is in transit, but now I've been without a headset for two weeks and it's likely going to take another two before I get the replacement. Support keeps sending me pointless daily copypasta update emails that the defective unit is scheduled to be delivered to their warehouse. Between this and my Wolverine Ultimate shitting the bed, I think I'm going to be looking to other companies for peripherals soon.