Razer Barracuda not seen by razer synapse app or razer audio mobile app. | Razer Insider
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Razer Barracuda not seen by razer synapse app or razer audio mobile app.

  • June 11, 2025
  • 9 replies
  • 303 views
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I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.

However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.

Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.

So far, I have tried the following troubleshooting steps:

  • Reinstalled Razer Synapse.

  • Uninstalled and updated the driver manually via Device Manager.

  • Tried different USB ports on multiple devices.

  • Tested both Bluetooth and dongle connection methods.

None of these attempts resolved the issue.

It's also worth noting that I registered the device's serial number on Razer’s website immediately after unboxing, and the registration process completed without any errors. Altough after copying that exact same serial number in the Razer support page it said that my warranty was expired. 

 

I have no clue what to do next, please help i dont wanna waste money on a broken headset.

 

Update:
I’ve checked the device identifiers in Device Manager, and the USB dongle is being recognized as:

  • USB\VID_3654&PID_4255&REV_0100&MI_00

  • USB\VID_3654&PID_4255&MI_00

This means it’s not being identified as a Razer device (Razer typically uses VID_1532).

I’m using the standard Razer Barracuda with the included dongle labeled RC30-0378.
It connects and plays sound via USB dongle and Bluetooth, but is completely invisible to:

  • Razer Synapse

  • Razer Audio App

  • Pairing Utility

  • Firmware Updater

Manual attempts to update the driver via .inf files also failed – Windows reports no compatible driver found.

I registered the serial number on Razer’s website without issue, but the system doesn’t detect the headset as a Razer device at all.

Please advise if there is a way to re-pair or recover the dongle/firmware. Otherwise I may need to pursue a warranty exchange.

9 Replies

georgyoulianov

I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.

However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.

Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.

So far, I have tried the following troubleshooting steps:

  • Reinstalled Razer Synapse.

  • Uninstalled and updated the driver manually via Device Manager.

  • Tried different USB ports on multiple devices.

  • Tested both Bluetooth and dongle connection methods.

None of these attempts resolved the issue.

It's also worth noting that I registered the device's serial number on Razer’s website immediately after unboxing, and the registration process completed without any errors. Altough after copying that exact same serial number in the Razer support page it said that my warranty was expired. 

 

I have no clue what to do next, please help i dont wanna waste money on a broken headset.

 

Update:
I’ve checked the device identifiers in Device Manager, and the USB dongle is being recognized as:

  • USB\VID_3654&PID_4255&REV_0100&MI_00

  • USB\VID_3654&PID_4255&MI_00

This means it’s not being identified as a Razer device (Razer typically uses VID_1532).

I’m using the standard Razer Barracuda with the included dongle labeled RC30-0378.
It connects and plays sound via USB dongle and Bluetooth, but is completely invisible to:

  • Razer Synapse

  • Razer Audio App

  • Pairing Utility

  • Firmware Updater

Manual attempts to update the driver via .inf files also failed – Windows reports no compatible driver found.

I registered the serial number on Razer’s website without issue, but the system doesn’t detect the headset as a Razer device at all.

Please advise if there is a way to re-pair or recover the dongle/firmware. Otherwise I may need to pursue a warranty exchange.

I have the same problem. Received my Razer Barracuda last week on Friday and it's still not usable. Tried every possible fix. CANT PAIR OR UPDATE THE FIRMWARE because the headset is recognized as USBaudio1.0 device SO Razer tools etc. are not able to detect the headset. 

 

PS: I thinks it's about time for Razer to provide drivers on their website like other companies.... And separate the drivers from Synapse and Windows updates.

P

Same problem, couldn’t find the fix. I tried on 3 windows PCs on multiple usb ports. I even tried on my macbook. Same thing. I will be returning the headset (blackshark v2 pro 2023)

A
  • arisaris1010
  • Insider Mini
  • September 2, 2025

I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.

However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.

Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.

So far, I have tried the following troubleshooting steps:

  • Reinstalled Razer Synapse.

  • Uninstalled and updated the driver manually via Device Manager.

  • Tried different USB ports on multiple devices.

  • Tested both Bluetooth and dongle connection methods.

None of these attempts resolved the issue.

It's also worth noting that I registered the device's serial number on Razer’s website immediately after unboxing, and the registration process completed without any errors. Altough after copying that exact same serial number in the Razer support page it said that my warranty was expired. 

 

I have no clue what to do next, please help i dont wanna waste money on a broken headset.

 

Update:
I’ve checked the device identifiers in Device Manager, and the USB dongle is being recognized as:

  • USB\VID_3654&PID_4255&REV_0100&MI_00

  • USB\VID_3654&PID_4255&MI_00

This means it’s not being identified as a Razer device (Razer typically uses VID_1532).

I’m using the standard Razer Barracuda with the included dongle labeled RC30-0378.
It connects and plays sound via USB dongle and Bluetooth, but is completely invisible to:

  • Razer Synapse

  • Razer Audio App

  • Pairing Utility

  • Firmware Updater

Manual attempts to update the driver via .inf files also failed – Windows reports no compatible driver found.

I registered the serial number on Razer’s website without issue, but the system doesn’t detect the headset as a Razer device at all.

Please advise if there is a way to re-pair or recover the dongle/firmware. Otherwise I may need to pursue a warranty exchange.

Hey did u fix this problem ? Because same thing is happening to me after 2 months :p

P

I have the same issue, did you get a fix for that?

A
  • arisaris1010
  • Insider Mini
  • September 22, 2025

I have the same issue, did you get a fix for that?

it seems that people forgot about this

 And i am having the same issue still. I am just using the headset without any software but is very cringe. And i don't know what to do.

P

I have the same issue, did you get a fix for that?

it seems that people forgot about this

 And i am having the same issue still. I am just using the headset without any software but is very cringe. And i don't know what to do.

I'm talking with one of the support guys he told me he will check with the dev team if they can give us a solution for this one 

georgyoulianov

I have the same issue, did you get a fix for that?

it seems that people forgot about this

 And i am having the same issue still. I am just using the headset without any software but is very cringe. And i don't know what to do.

I'm talking with one of the support guys he told me he will check with the dev team if they can give us a solution for this one 

Did they came with any solution or fix?

A
  • arisaris1010
  • Insider Mini
  • October 15, 2025

I have the same issue, did you get a fix for that?

it seems that people forgot about this

 And i am having the same issue still. I am just using the headset without any software but is very cringe. And i don't know what to do.

I'm talking with one of the support guys he told me he will check with the dev team if they can give us a solution for this one 

hmm lets see , but i dont think that they can do something , maybe updater fix?  Anyway if you come up with a solution let me know … 

P

Still no updates, most probably i’ll sell mine and get another brand

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