I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.
However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.
Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.
So far, I have tried the following troubleshooting steps:
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Reinstalled Razer Synapse.
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Uninstalled and updated the driver manually via Device Manager.
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Tried different USB ports on multiple devices.
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Tested both Bluetooth and dongle connection methods.
None of these attempts resolved the issue.
It's also worth noting that I registered the device's serial number on Razer’s website immediately after unboxing, and the registration process completed without any errors. Altough after copying that exact same serial number in the Razer support page it said that my warranty was expired.
I have no clue what to do next, please help i dont wanna waste money on a broken headset.
Update:
I’ve checked the device identifiers in Device Manager, and the USB dongle is being recognized as:
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USB\VID_3654&PID_4255&REV_0100&MI_00 -
USB\VID_3654&PID_4255&MI_00
This means it’s not being identified as a Razer device (Razer typically uses VID_1532).
I’m using the standard Razer Barracuda with the included dongle labeled RC30-0378.
It connects and plays sound via USB dongle and Bluetooth, but is completely invisible to:
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Razer Synapse
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Razer Audio App
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Pairing Utility
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Firmware Updater
Manual attempts to update the driver via .inf files also failed – Windows reports no compatible driver found.
I registered the serial number on Razer’s website without issue, but the system doesn’t detect the headset as a Razer device at all.
Please advise if there is a way to re-pair or recover the dongle/firmware. Otherwise I may need to pursue a warranty exchange.
