Razer Electra v2 USB: Device recognized. | Razer Insider
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Razer Electra v2 USB: Device recognized.

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Hello, Three days ago I bought a Razer Electra v2. Now it stopped working. Windows message: Windows has stopped this device because it has reported problems. (Code 43) The USB device returned an invalid USB configuration descriptor I tried the headphone on two different PCs. Same problem. Can it be fixed? or is it broken? Thanks!
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    3 Replies

    J
    • jakw0lf
    • Insider
    • 609 replies
    • October 10, 2019
    Hello, I have had this issue with the code 43 and this workaround helped me fix it, https://www.pcworld.com/article/2902263/this-trick-can-quickly-fix-many-mysterious-hardware-failures.html Let us know the result, thanks.
    Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
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    Hello, Thanks for your reply I have tried this but still no luck. Still same error.....On all 3 PCs.
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    1 person likes this
    • D
      depothitMardiGras347
    J
    • jakw0lf
    • Insider
    • 609 replies
    • October 10, 2019
    Then the option is to contact the razer support, https://www.razer.com/contact-us?_ga=2.39085795.1588667539.1570610576-919639111.1565016286
    Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
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