Hello,
I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.
I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.
Here are the troubleshooting steps I've already tried:
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Confirmed the earbuds are fully charged (the charging case shows a green light).
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Verified that the HyperSpeed USB dongle is connected properly.
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Checked the PS5 audio settings and set the audio output to the connected headphones.
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The PS5 recognizes the earbuds as connected, but I still don't get any audio.
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When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds.
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I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear audio without any issues, so the problem seems to be specific to the PS5 HyperSpeed connection—which is the main reason I purchased these earbuds.
I noticed someone else reported experiencing this exact same issue with the Razer Hammerhead V3 X HyperSpeed, so I wanted to ask if anyone has found a solution or knows what might be causing this problem.
Any help or suggestions would be greatly appreciated.
Thanks!!