Razer Kitty headphones uwu
Hi, does anyone know if there’s like a reset or something I can do to my headphones. My pc doesn’t detect them for some reason. Or when it does. They’ll just disconnect mid game and my pc will say that the usb connected has an error or something like that. Any suggestions
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Userlevel 7
I had that experience too!
I was asked to the customer service online but seems they can't solve the problem.
One possibility that I found is the connectivity since that Kitty headset was demanded a lot of power to be a function (RGB's, audio driver, etc) It needs to have a USB 3.0 or above port to supply such electricity.
Another I found is that if you log out the Razer Synapse and log in another account it will cost the same problem as your situation.
I was asked to the customer service online but seems they can't solve the problem.
One possibility that I found is the connectivity since that Kitty headset was demanded a lot of power to be a function (RGB's, audio driver, etc) It needs to have a USB 3.0 or above port to supply such electricity.
Another I found is that if you log out the Razer Synapse and log in another account it will cost the same problem as your situation.
magictim
I had that experience too!
I was asked to the customer service online but seems they can't solve the problem.
One possibility that I found is the connectivity since that Kitty headset was demanded a lot of power to be a function (RGB's, audio driver, etc) It needs to have a USB 3.0 or above port to supply such electricity.
Another I found is that if you log out the Razer Synapse and log in another account it will cost the same problem as your situation.
Omg! I’ve been trying to call customer service but its closed. I honestly dont know what to do anymore. I was about to buy another pair because I really like them
but I’m still under warranty. Also my pc doesn’t say if there’s a usb 3.0 lol I’ll just connect them everywhere and see if it works
Userlevel 7
If the USB port is black or white, it is 2.0, the old version. If it is blue or green (only for Razer Blade) it should be USB3.0 or above.
I suggest you try the live chat or email directly for a replacement. I did the same previously, some Razer's customer representatives are quite helpful.
I suggest you try the live chat or email directly for a replacement. I did the same previously, some Razer's customer representatives are quite helpful.
magictim
If the USB port is black or white, it is 2.0, the old version. If it is blue or green (only for Razer Blade) it should be USB3.0 or above.
I suggest you try the live chat or email directly for a replacement. I did the same previously, some Razer's customer representatives are quite helpful.
Ill try the live chat because I honestly don't think I'm getting anywhere... I've been having the same issue since February
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