Razer Kraken TE THX spatial audio button issue | Razer Insider

Razer Kraken TE THX spatial audio button issue

  • 16 October 2020
  • 10 replies
  • 698 views

so, first off everything is functioning correctly EXCEPT the actual button on the USB controller doesn't turn THX on/off after rebooting. worked fine on install, first reboot next day and i can only turn THX on/off in the synapse program. i reinstalled synapse and the button worked again until rebooting the next day, then i had the same problem.

Not product breaking but i'd like to use the controller...any ideas?

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10 Replies

iPete102
Guys, after 6 months of trying to figure out a way to fix it I've finally found the solution. To fix the button not doing anything, you have to open Settings > Privacy > Voice Activation and then disable "Choose your default app for headset button press". I hope this helps :)



I disable "Choose your default app for headset button press" and restart the pc.
This worked for the volume button, but not for the THX button...
Sye_The-Vie
I do recall I had a same issue, just cannot trace back what I did to fix it.

I just uninstall everything and step by step figure out. Which works most of the time.

Try contact RAZER support on this one if you have to..

I contacted them and they couldn't do anything. They said wait for the update and I have been waiting for this for 2 months.
Userlevel 7
I do recall I had a same issue, just cannot trace back what I did to fix it.

I just uninstall everything and step by step figure out. Which works most of the time.

Try contact RAZER support on this one if you have to..
I created a new sound profile. And I keep printing the exclamation mark but unfortunately nothing changes.
Userlevel 7
msevket
I did what you said did not work for me. There is nothing changed when I say set to default settings.


Your "THX SPATIAL AUDIO" needs enabling, and I see an exclamation mark on your synapse.
I am guessing Ses 1 is your computer description (name). If not you need to create a sound profile for your PC.

Click the 3 dots and select "add" to create a new sound profile under your pc name.
See if there is a new Synapse update~~~
Sye_The-Vie
I hope the following thread/s (on my post) helps all of you

/thx-not-available-with-call-of-duty-cold-war-razer-nari-ultimate.67501/#post-714653
/kraken-te-7-1-no-sound.67043/#post-706436

Otherwise send me what you see on your Synapse audio tab menu and Windows device manager audio menu


I did what you said did not work for me. There is nothing changed when I say set to default settings.
Userlevel 7
I hope the following thread/s (on my post) helps all of you

/thx-not-available-with-call-of-duty-cold-war-razer-nari-ultimate.67501/#post-714653
/kraken-te-7-1-no-sound.67043/#post-706436

Otherwise send me what you see on your Synapse audio tab menu and Windows device manager audio menu
Didn't work for me, disabled the Voice Activation, but still the button doesn't nothing.
Guys, after 6 months of trying to figure out a way to fix it I've finally found the solution. To fix the button not doing anything, you have to open Settings > Privacy > Voice Activation and then disable "Choose your default app for headset button press". I hope this helps 🙂
I also have this issue after getting my headset today. It works for like a minute in between installs of the Synapse app but that's all. Have you found a solution?