I'm probably not the only one with this problem...
The headset constantly turns off and resets when switching from different applications (Discord, games, browser, etc.). After a long search, I found out that I need to update the drivers of the headphones themselves, that is, the firmware. But I can't update these drivers in any way. I follow the instructions strictly, the dongle has been updated, everything is ok, but in the next step, when I need to connect the headset via USB to the computer, nothing happens. No matter what I do, the computer and the program do not recognize that I have connected the headset via USB (the headphones are just charging), and the next button in the update application does not light up, preventing further action accordingly. I have windows11pro with all the latest updates. I tried updating the driver on another computer with windows10pro, the same problem. I also use The New Razer Synapse, but this does not play a role here since synaps closes when updating the firmware.
Please help me solve this problem!

https://mysupport.razer.com/app/answers/detail/a_id/6091?_ga=2.203397077.539822477.1715881989-1851428293.1713982385&_gl=1*7dvar2*_ga*MTg1MTQyODI5My4xNzEzOTgyMzg1*_ga_3TRK53PM75*MTcxNjA1NTg4Ny4yMC4xLjE3MTYwNTY1MTUuMzcuMC4w
https://mysupport.razer.com/app/answers/detail/a_id/5704