Hello. You are my last hope at Razer who can help me resolve this issue.
I purchased the Razer Kraken V4 Pro headphones on October 22, 2025, and last used them on November 18, 2025. When I turned them on again around November 22–23, I discovered that the microphone had completely stopped working. This seems to have happened right after the most recent Razer software update.
I followed all troubleshooting steps provided on your website. I uninstalled and reinstalled the drivers, reinstalled Windows, connected the headset to another computer, and even tested it on an iPhone 14 Pro Max. Unfortunately, the microphone still does not function.
I have contacted Razer Support three times, but each time my request was rejected without a clear explanation. I also tried reaching out through Razer’s Facebook support, but received no assistance there either. I simply don’t understand why my case is being dismissed.
The microphone stopped working on its own after November 18 — no physical damage, no accidents. It simply began producing loud static and noise (as shown in the attached video, where the microphone is recording complete silence).
Please, I truly need your help. How can I resolve this issue?
Here is what I have already tried:
Updating all software
Fully uninstalling Razer applications
Reinstalling the audio drivers
Reinstalling Windows
Testing the headset on a second computer (laptop)
Testing on an iPhone 14 Pro Max
None of these steps helped.
I sincerely hope someone can help me find a solution.
Link to my video on YouTube → Razer
