We have a razer leviathan v2 which will commonly “stutter” while playing audio. The stutter is very distinct - it’s not an electrical fault or physical fault, but one where audio frames are being dropped intermittently. This issue only occurs after the unit has been powered on for an extended period of time. Reboot of the PC does not help. All software and fw for razer is fully up to date (2024-12-19).
Workaround: Remove power to the unit for 30 seconds and reconnect.
Potential Cause: Given the nature of the stutter and the fact that it only occurs after a significant time period, rebooting the pc doesn’t help, we can already eliminate many causes.
The most likely cause is that the firmware when left on for an extended period has a memory leak which causes the available free memory to shrink to a point where memory can not be allocated causing incoming audio to not be buffered reliably. This then manifests as dropped and missed audio frames. This leads to the characteristic “choppy” audio.
This also neatly explains why reboot of the pc does not resolve (the buffer of the unit isn’t cleared), as well as why other fixes like changing audio source doesn’t resolve. Only a full power off of the unit can resolve the issue.
I attempted to open a support case but Razer’s new “helpful chat ai” is not so helpful and created two support cases that I can not access. Oh well.