Razer Leviathan V2 Pro Randomly Disconnecting via USB

I have this issue too. The soundbar emits a little popping sound when it comes back on. It’s really annoying!

i have the exact same problem.When it comes back on loud popping sound come from bass.Its really annoying because the video i watch or game i play instantly stop due to change of new device of sound.

​@Razer Admin up

Bump. Anyone find a solution?

Same exact issue here, even tried the factory reset and changed computers and all and it still happens. sometimes it even lags out the game a hair. 

As an update, my unit got RMA’d. It did not fix the problem. So, this isn’t a defect in some small number of units (unless the one I got as a replacement just so happened to have the same defect.)

I think this is a design flaw that Razer isn’t willing to investigate.

Problem solved: get a new cable. There was a reddit thread describing this same issue, and the posters there had success with that. So I bought a USB-C → USB-C cable on Amazon, and replaced the cable going between the soundbar and my PC. It’s been days and I’ve had no issues since. And Razer was about to do a 2nd RMA...

Nope! Not solved! Changed the cable, did a lot of s**ty  suggestions. Still problem

I've been in communication with Razer for over 6 months straight over this issue and I've done many MANY tests, including using another PC, trying with different programs running or disabled, trying in clean boot, I've had my unit replaced via the manufacturer (aka razer support themselves) to see if the unit itself was faulty, nothing stops the issue. The constant disconnect and reconnect also causes a lag and fps drop in games which makes it impossible to play competitive games, it sometimes even causes the game to drop to literally zero fps and it stays there (essentially freezing the game via zero frames per second) until I turn off the Razer leviathan V2 Pro but will come back if I turn the device back on in the same match. I have tried using the windows performance monitor tool to see if there are any spikes in resource consumption, it does cause a medium to large spike in CPU utilization when it occurs. My system is also a strong medium build gaming PC, it can handle a decent amount of strain but it can't handle whatever is causing this issue. I'm positive from all my testing that this is a software issue though, not a hardware issue because I've also been checking windows event viewer and there is an error under the label of "usbaudio2" "event ID: 16" that I get for most occurrences of this issue. These errors also stop occurring entirely while I'm using a different speaker, which I've mostly been doing for large parts of the past 8 months because this bug makes the main game that I play completely unplayable with the fps drops. I will repeat, this windows event viewer bug only happens when I'm using the Razer leviathan V2 Pro and almost every time it disconnects and reconnects, windows event viewer logs a new instance of this error. I've tried googling this windows event viewer error and ID but it's too broad for me to find anything specific or helpful though. And I don't know enough about computers or software to understand the logs from the error. I have sent the information and data from all the tests I've run to razer support over the past 6 months but they are saying the development team is claiming that they can't replicate the bug even once. I've been very frustrated because this but has occurred on multiple different PCs, with two completely different and new units of the leviathan V2 Pro, I'm positive it is a software issue, not a hardware issue as well but I cannot fathom how razer cannot recreate the bug even once considering how often it happens for me every single day. I'm so frustrated and upset considering how much money I spent on it and how long this has been happening and how long I've had to go without being able to use my expensive speakers. I just want them to fix this issue so I can use my nice speakers that I spent so much money on :(

Are you still issue free?

Hi everyone! If you are experiencing disconnection while connecting your speaker through your PC’s USB port,  please check the following:

• Connect the soundbar to another computer to test

• Try another USB cable to see if the issue persists.

• Ensure to plug the device directly into the other computer’s USB port to rule out any USB port or hub issues.

•Try updating the speaker’s firmware as well through this link.

Feel free to send me a PM should you need additional assistance or submit a case to our Support Team here.

*Moving this thread to our Audio boards so other users can provide inputs. Thanks!

Had this problem on my first Leviathan V2 Pro. Then it died. One day it turned off after one of those “pops” and never turned on again.

Got a replacement from Razer, the problem keeps happening on this one. Firmware updated, but this problem has been happening since when I got this new Leviathan V2 Pro.

It’s extremely annoying and often causes my games to crashes while the “popping” sound happens and the soundbar resets.

We really need a proper solution from Razer. Investigate the issue properly, fix manufacturing issues, fix the firmware, get us a replacement cable if that’s the cause, etc. I’m finding it harder and harder to trust Razer products in recent years...

I spent 8 months with razer support on this one, including their higher tiered support specialist, they gave up on trying to replicate the issue after 8 months because they could not replicate the issue on their end and offered an exchange for my unit after they decided it was no longer worth troubleshooting further. I also had an RMA replacement at one point during that 8 months support ticket, the new unit has the same issues. Razer says the unit they have for testing never showed any of these symptoms. My personal guess is that there is some kind of settings conflict between the software and Windows OS, like a rogue driver or setting that the razer development team had disabled years ago when setting up their test PCs but razer assured me that they use "real world condition" PCs but I know from personal experience that dev teams will always make personal changes to their test units based on personal preference for the testing environment, regardless of the company policy. I'm pretty sure razer has decided to treat this bug as a hardware manufacturing fault at this point, they didn't stare this directly but considering the way they were talking about it, it feels safe to assume that that is their view on these issues with the leviathan V2 Pro. My advice to you, ask if they will swap your V2 Pro for a V2 standard and maybe a keyboard (or some other piece of their hardware) for the remaining cost difference, that's what I did. the leviathan V2 standard seems to be free of the issues so far (I owned a v2 X prior to the pro and the X never had any issues), so it appears the issues only exist on the pro version. It sucks because there's nothing else on the market like the V2 pro and the pro offers unique and amazing features but it has major issues that cause PC performance issues which makes gaming with them impossible despite being a gaming speaker. Furthermore, it appears the V2 pro is now out of stock everywhere except for secondhand sale, so while razer support couldn't confirm this, it is my personal guess that razer corporate has discontinued the leviathan V2 Pro