razer nari loses connection with the dongle
hi, for a few weeks I don't know why my razer nari ultimate lose connectivity with the key every time the pc is restarted, I have windows 11 and the razer synapse 3 software that sometimes when I manage to connect the headphones does not show me on the screen the headphones of the device section even if I hear the audio. I used both the key recovery tool and the one to update the headphones and the key.Here several things happen, or the key is not in the software so I have to uninstall the driver and also change the USB port or sometimes it recognizes it but the firmware download goes to the maximum and then returns to zero and asks me to restart the firmware download (when I open the application, version 106 of the headphones appears while in the key section the current installed version does not come out, practically as if was installed). In summary it is as if the pc deleted the driver of the key at each reboot (I have already reinstalled synapse 3 several times) what can I do to solve?
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Sad to see this is still happening.
Have talked with support multiple times, reinstalled both windows, and synapse multiple times, the dongle tool, uninstalls, nothing seems to work consistently. This also happens when connecting to my macbook pro.
Is there truly no fix for this issue?
I have the same problem with windows 11 :(
smokecigarettes
Sad to see this is still happening. Have talked with support multiple times, reinstalled both windows, and synapse multiple times, the dongle tool, uninstalls, nothing seems to work consistently. This also happens when connecting to my macbook pro. Is there truly no fix for this issue?
Also having this same issue, seems to have started since windows 11 update. I have updated drivers for xbox wireless adapter.
jesus christ RAZER are you guys even willing to solve this issue? bought a 200$ nari ultimate that worked perfectly fine and you guys won't make it available for windows 11 even though we already have A LOT of people experiencing the same issue.
ohyababyImportant note; Blackshark V2 pro dongle is different compared to Nari dongle Do not mix them together~~~ Have you tried updating both the Windows and Synapse 3.0? Have you tried reinstalling the Synapse? If nothing works, send a DM to one of the official RAZER support
I use win10 ，i buy blackshark v2 pro，and i have the same problem... makes me feel very unhappy
I am having this exact problem with my Razer Nari on a windows 10 PC.
I have tried completely uninstalling all Razer software and reinstalling. Same problem. As soon as I try to use the headset it disconnects. I suspect it might be an issue with the driver.
Has anybody solved this?
I'm having the same issue. Randomly disconnects and reconnects automatically. Some days are good, no problems or issues. However, after several days of interrupted audio, I decided to delve into the issue and after troubleshooting multiple angles ie. switching dongle usb ports and cleaning them, forgetting device and reinstalling drivers then pairing, and trying several other "fixes". I've come to the conclusion that it cannot be fixed and its likely an issue with the product itself.
After looking at this forum and the "support" that's given I'll no longer be buying Razer products.
GL fellas
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