Hi all,I just bought a “Razer BlackShark V2 Pro Wireless Gaming Headset 2023 Edition” and I am facing a challenge while trying to switch between two different sources.According to the documentation, switching between audio sources is just a double press on the EQ button which should alternate between each source automatically What I am seeing however is that when a Bluetooth source is connected, the switch button simply does not do anything unless I forcibly disable Bluetooth from my device first.I do not understand why this is happening because the manual does not make any references to this, and it is quite annoying. Steps to reproduce :Configure the headset with two sourcesDevice 1 : Windows 10 using the wireless dongleDevice 2 : A device with Bluetooth (in my case, a MacBook Pro) Set Bluetooth as the active source Try to switch the source back to use the dongleExpected: As per the manual, it switches back and forth every time that the “EQ” button is double pressedActual : No matter how many times I double-pressed, the switch back to Windows never happens. The only way to allow me to go back to Windows is to first disable Bluetooth in my Mac. Another behavior that is unexpected is that if I connect to Bluetooth manually from the Mac settings, it seems impossible to switch back to the dongle no matter how many times I press on the switch option from the physical button. The only way to switch back is to do the same and turn off Bluetooth from my Mac.Interestingly enough, this does not happen when I use Windows and an Android phone for the secondary source. This is very inconvenient because I have other devices connected to my Mac via Bluetooth, and trustfully, the main reason I ordered this headset is because it promises easy switch between devices. I also could not find any references in the manual to suggest that this is the expected behavior. If it helps, I am using Windows 10 along with macOS Ventura 13.6.2, and I have the latest version of the firmwareAny insights would be helpful

I just bought the headset and have been having what seems to be a similar issue.I am trying to use the headset via the USB dongle with a Nintendo Switch. I have never even connected it via bluetooth to any other device yet.It’s nearly impossible to get it to connect at all. Every time I try, I waste 15 minutes trying and most of the time I just have to give up. I’ve only gotten it to successfully connect 4 times out of maybe 10 different days of trying, 10-15 minutes each day.The instructions mention that the indicator light blinking green means attempting to connect to the USB dongle while blinking blue means attempting to connect over bluetooth. When I turn on the headset, it blinks green a few times, then says “pairing” and begins blinking blue. Double pressing the EQ button, it says “ hyperspeed wireless”, but the light continues to blink blue.The best trick I could figure out to connect is if I turn on the headset first, wait about 2 seconds, then plug in the USB dongle. If I plug it in too soon or too late, it doesn’t work. It has to be timed down to the millisecond, which I can’t always reproduce.I am so ready to return this headset and swear off anything else from Razer.

Unable to switch between devices when the Bluetooth source is connected

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

1 month ago

Home
Community Overview
The Razer Armory
Audio
Unable to switch between devices when the Bluetooth source is connected

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™