Unable to use DTS Headphone X with razer 7.1 surround speaker setup, Settings change to stereo with a windows 11 | Razer Insider
Question

Unable to use DTS Headphone X with razer 7.1 surround speaker setup, Settings change to stereo with a windows 11

  • 18 March 2023
  • 0 replies
  • 228 views

Dear Razer.. I have been back and forth with Windows team trying to understand this issue with no avail. I have Razer Kraken X USB Headphones which comes along with a 7.1 Surround sound configuration, I would like to know why after a recent update on Windows 11 The DTS Headphone X app on Windows does not recognize the audio set up of the 7.1 speaker and automatically changed it to Stereo. 

 

To explain the scenario, I am facing right now I have attached screenshots. of the problem for better clarity. 

 

Until a recent Windows 11 update the DTS Headphone X (DTS Sound Unbound) app on Windows was used as a Spatial sound on the 7.1 speaker set up, after the update I found that the settings changed to stereo when the DTS Headphone X app was enabled.

 

This case was not true with Win 10 as it continues to activate the spatial DTS Headphone X on the 7.1 speaker set up

 

Is there a way that would be helpful I would like to get back the sound effects using a Spatial Sound (DTS Headphone X) on the 7.1 Surround configuration. 

 

(a) Speaker set up without Spatial sound

 

 

(b) Speaker set up with Spatial Sound

 

(c) After enabling DTS Headphone X :

 

(d) After configuring to 7.1 set up - DTS Headphone X Turns off :

 

Things are Different on Windows 10 However. 

(a) DTS Headphone X spatial audio enabled on 7.1 speaker configuration on Windows 10

 

(b) Settings do not change to Stereo on Windows 10

 

I appreciate if there is any solution to this on Windows 11 or anyone had any similar issues and would love to hear your advice on the same.  


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