Unable to use DTS Headphone X with razer 7.1 surround speaker setup, Settings change to stereo with a windows 11

Question

Dear Razer.. I have been back and forth with Windows team trying to understand this issue with no avail. I have Razer Kraken X USB Headphones which comes along with a 7.1 Surround sound configuration, I would like to know why after a recent update on Windows 11 The DTS Headphone X app on Windows does not recognize the audio set up of the 7.1 speaker and automatically changed it to Stereo.  To explain the scenario, I am facing right now I have attached screenshots. of the problem for better clarity.  Until a recent Windows 11 update the DTS Headphone X (DTS Sound Unbound) app on Windows was used as a Spatial sound on the 7.1 speaker set up, after the update I found that the settings changed to stereo when the DTS Headphone X app was enabled. This case was not true with Win 10 as it continues to activate the spatial DTS Headphone X on the 7.1 speaker set up Is there a way that would be helpful I would like to get back the sound effects using a Spatial Sound (DTS Headphone X) on the 7.1 Surround configuration.  (a) Speaker set up without Spatial sound  (b) Speaker set up with Spatial Sound (c) After enabling DTS Headphone X : (d) After configuring to 7.1 set up - DTS Headphone X Turns off : Things are Different on Windows 10 However. (a) DTS Headphone X spatial audio enabled on 7.1 speaker configuration on Windows 10 (b) Settings do not change to Stereo on Windows 10 I appreciate if there is any solution to this on Windows 11 or anyone had any similar issues and would love to hear your advice on the same.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded