Dear Razer.. I have been back and forth with Windows team trying to understand this issue with no avail. I have Razer Kraken X USB Headphones which comes along with a 7.1 Surround sound configuration, I would like to know why after a recent update on Windows 11 The DTS Headphone X app on Windows does not recognize the audio set up of the 7.1 speaker and automatically changed it to Stereo.
To explain the scenario, I am facing right now I have attached screenshots. of the problem for better clarity.
Until a recent Windows 11 update the DTS Headphone X (DTS Sound Unbound) app on Windows was used as a Spatial sound on the 7.1 speaker set up, after the update I found that the settings changed to stereo when the DTS Headphone X app was enabled.
This case was not true with Win 10 as it continues to activate the spatial DTS Headphone X on the 7.1 speaker set up
Is there a way that would be helpful I would like to get back the sound effects using a Spatial Sound (DTS Headphone X) on the 7.1 Surround configuration.
(a) Speaker set up without Spatial sound
![](https://uploads-us-west-2.insided.com/razer-us/attachment/0fae8c5c-0873-4d83-8e90-f20dbef91321.png)
(b) Speaker set up with Spatial Sound
![](https://uploads-us-west-2.insided.com/razer-us/attachment/1081a72a-049a-4123-8e00-e6c337b2d02d.png)
(c) After enabling DTS Headphone X :
![](https://uploads-us-west-2.insided.com/razer-us/attachment/2cb50852-f6fe-48d4-814c-8d86230cdb81.png)
(d) After configuring to 7.1 set up - DTS Headphone X Turns off :
![](https://uploads-us-west-2.insided.com/razer-us/attachment/7119e1d5-5b54-482f-8298-59e430cf9ebe.png)
Things are Different on Windows 10 However.
(a) DTS Headphone X spatial audio enabled on 7.1 speaker configuration on Windows 10
![](https://uploads-us-west-2.insided.com/razer-us/attachment/e96b2705-1e86-48d4-aee9-9aa8007aba20.png)
(b) Settings do not change to Stereo on Windows 10
![](https://uploads-us-west-2.insided.com/razer-us/attachment/265f2c4a-69c1-4a09-8821-c213fbb62b1f.png)
I appreciate if there is any solution to this on Windows 11 or anyone had any similar issues and would love to hear your advice on the same.