Hi everyone,
After several tests and research, I believe I’ve identified a potential temporary solution for the Wolverine V3 Ultimate disconnect issue that many users, including myself, have been experiencing. Here’s a breakdown of my findings and steps you can try until Razer releases a firmware update:
Problem Analysis:
- The disconnect issue seems to be caused by a combination of factors, including:
- The energy-saving settings of USB ports on Windows.
- The quality of the USB-C cable provided by Razer, which appears to be suboptimal compared to third-party cables.
- Higher polling rates (1000Hz) may increase the likelihood of disconnections, especially under heavy system load.
Tests I Conducted:
- I disabled the USB selective suspend setting in Windows to ensure the ports receive consistent power.
- I replaced the original Razer cable with a third-party USB-C cable (Motorola in my case).
- I tested the controller on both 200Hz and 1000Hz polling rates:
- At 200Hz, the controller remained stable with the third-party cable.
- At 1000Hz, the controller also remained stable, but this might depend on your system's power capacity.
Temporary Solution:
-
Disable USB Selective Suspend:
- Go to Control Panel → Power Options → Change Plan Settings → Change Advanced Power Settings.
- Expand "USB settings" → "USB selective suspend setting" → Set it to Disabled.
-
Use a third-party high-quality USB-C cable:
- Avoid the original Razer cable, as it appears to have energy limitations.
-
Adjust the polling rate if needed:
- While 1000Hz worked for me with a good cable, you can test at 200Hz if you’re still experiencing issues.
Conclusion:
These steps resolved the issue for me. If you’re still facing disconnections, I recommend reaching out to Razer support. Hopefully, a firmware update addressing this will be released soon.
Feel free to share your experience or ask any questions. Let’s help each other out!
