Hi all, hope somebody can help before I return this product. 

I've connected the controller to my PS5, I can navigate the dashboard and play games etc but,  the mute button does not activate my arctic nova wireless headset and the controller will not turn my PS5 on from sleep mode or from off.

Also in pairing mode on the PS5 Bluetooth accessories menu it states the "passkey might not be correct* As this is an authorised product for use with the PS5 I'd expect it work easily. Any suggestion?

Many thanks.