Hammerhead Hyperspeed issues with Dualsense controllers | Razer Insider
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Hammerhead Hyperspeed issues with Dualsense controllers


If you plan on buying this headset for gaming on your PS5 or XBOX. DO NOT BUY IT. RETURN IT IF YOU CAN. Razer completely got this one wrong.

 

The frequency which the dongle uses competes with the frequency of the controllers. So either you mic or spund quality will degrade. You will sound like it is very far away or underwater and muffled, or your controller will start to lag and do things on its own and make you think you have drift. 

 

It's very frustrating because I love Razer but they got this wrong and they are NOT addressing this issue. I've been dealing back and forth with support and they just want to keep sending RMAs. I've asked to send back the device so I can get a refund so i can buy a different headset but they are just trying to replace the device and it's making me lose faith in the company.

 

So much for built by Gamers for Gamers. 

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3 Replies

  • Insider Mini
  • 2 replies
  • November 25, 2024

Same for me too. The latency issue were lowkey weird. Also the mic is very low quality. 80% of the time my friends say they can´t either understand me or they dont hear me. Have contacted support but no news yet we will see.. I would think that in the EU region they should refund us. 


  • Insider Mini
  • 2 replies
  • November 25, 2024

Did you get the issue fixed or did you change company?


  • Author
  • Insider Mini
  • 2 replies
  • November 25, 2024
Airmos wrote:

Did you get the issue fixed or did you change company?

I had to complain to BBB before they actually refunded me. And they still haven't addressed the root cause of the issue for these headsets. 


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