Clearance delay at customs .. is this normal? | Razer Insider

Clearance delay at customs .. is this normal?

  • 26 February 2019
  • 35 replies
  • 578 views

Userlevel 2
i recently ordered from razer and the shipment has been held at customs for about 4 days now. Has anyone else experienced this and if so , how was the issue resolved?


update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.

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35 Replies

Userlevel 2
Rox598
Hey @cstamp what is it you bought from the store? And location?


I bought the quartz blade stealth and accessories (headset, mouse, mic). I live in Michigan and it is stuck in Alaska at customs .
Userlevel 7
Hey @cstamp what is it you bought from the store? And location?
If it makes you feel any better, my order got held up in TN as well. Though my order is just accessories. Whole heart goes out for you and your stealth. Just contacted razer customer support, and they say wait. This is my first time encountering this problem.
I purchased a Razer Blade 15 from the online Razer store and tracking shows it has been held in a "clearance delay" since Saturday February 23. I did call Fedex and was told that there was no estimate on how long it would be held in Customs.
Userlevel 2
Oh that makes me feel better haha. Mine was shipped on the 23rd and when I called fedex they said it’s in a shipment of about 90 other packages so that’s why it’s going to take awhile to clear customs . Hope yours gets to you soon !
Userlevel 2
Mine too, ours are probably in the same shipment
Update: I just checked tracking and it indicates my shipment has been released and is moving in the system again!
I gave them my info and a FedEx dude gave me a phone call explaining that it's just a waiting game when it comes to customs. But the day after I got the call, the laptop somehow magically got transported to my location, and it delivered the same day.
apkdodo
mobdro
cstamp
And you still haven’t received it ? Wow that’s a long time I hope this doesn’t happen to my order too

I am sorry cstamp. that should have been the 23nd. I need to proof what I type more carefully! Thanks for pointing the date out... I have edited my previous post to correct it.
cstamp
Oh that makes me feel better haha. Mine was shipped on the 23rd and when I called fedex they said it’s in a shipment of about 90 other packages so that’s why it’s going to take awhile to clear customs . Hope yours gets to you soon !


And again I grabbed the wrong date. Mine shows that it arrived in Anchorage at 22:54 on the 23rd. I purchased from the Razer store on the 22nd.
Userlevel 2
Same issue here. Ordered a mouse on Feb. 22nd. First time it's ever happened to me.
Interesting. I purchased on Feb 21st, order shipped on Feb 22nd, and arrived at customs on Feb 23rd. Timing lines up.
I haven't had any shipment held up for razer purchases but I did encounter some other e-commerce purchases being held by custom as they decided to perform a thorough check on that particular shipment. There's nothing much you can do except to wait for the custom to clear the container of goods. Be patient and I believe all would be good. :smile_:👍
Ouch - getting ready to order Advanced Blade 15 tomorrow and reading this I'm thinking perhaps Amazon may be a better way to go?
Userlevel 7
SurfaceMinion
Ouch - getting ready to order Advanced Blade 15 tomorrow and reading this I'm thinking perhaps Amazon may be a better way to go?

Probably since here in EU Amazon shipping is from inside the country vs Razer store from HK, though i only see clearance issue in US in first batch, here i never got it stopped there from HK, from Blade to Razer Phone purchase.
Userlevel 2
update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.
Yeah similar boat here as apparently many. I ordered my rb15 3 days ago late at night and was pleasantly surprised to see it ship on Sunday due to deliver Wednesday but now it's stuck in customs. Weird thing is there are multiple descriptions of the delay. Currently just says "import" as the reason but five minutes prior to that in the history it says:

  • Clearance delay - Import
    A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

?Lol

Also it's funny because if you start typing FedEx clearance delay in Google it populates razer before you finish typing delay.
ammoSangriaeasy536
Yeah similar boat here as apparently many. I ordered my rb15 3 days ago late at night and was pleasantly surprised to see it ship on Sunday due to deliver Wednesday but now it's stuck in customs. Weird thing is there are multiple descriptions of the delay. Currently just says "import" as the reason but five minutes prior to that in the history it says:

  • Clearance delay - Import
    A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

?Lol

Also it's funny because if you start typing FedEx clearance delay in Google it populates razer before you finish typing delay.


Have you received your package?
DKSNnheata1
Have you received your package?

I did like the next day haha. I use FedEx for work a lot and know the people in my main shipping facility in the area. I had them text me when it came in the routing center and I went and picked it up. Got a perfect one it seems pretty stoked about it.
This is helpful! Just ordered the RB15 on Sunday and it shipped yesterday. Now it's in customs in TN. Yay! Waiting! And curse Amazon for spoiling me with 1-2 day shipping .
Userlevel 2
MayGreensleekvine618
If it makes you feel any better, my order got held up in TN as well. Though my order is just accessories. Whole heart goes out for you and your stealth. Just contacted razer customer support, and they say wait. This is my first time encountering this problem.

Thank you I appreciate the reply
Userlevel 2
Mykale29
I purchased a Razer Blade 15 from the online Razer store and tracking shows it has been held in a "clearance delay" since Saturday February 2. I did call Fedex and was told that there was no estimate on how long it would be held in Customs.

And you still haven’t received it ? Wow that’s a long time I hope this doesn’t happen to my order too
Just checked, mine too. Thanks for letting us know.
Mykale29
Update: I just checked tracking and it indicates my shipment has been released and is moving in the system again!
Glad I found you guys - thought I was the odd man out with a laptop stuck in TN hah. Mine is still stuck as of this AM, ordered on Sunday the 24th. This is my first Razer order, so I'm hoping this isn't normal lol.
This is kind of a late reply, but this happened to my Quartz laptop because of an "incomplete invoice." I ended up contacting Razer first which didn't help, then messaged FedEx through Twitter. I gave them my info and a FedEx dude gave me a phone call explaining that it's just a waiting game when it comes to customs. But the day after I got the call, the laptop somehow magically got transported to my location, and it delivered the same day. So if you're concerned, I'd contact FedEx asap to get the ball moving. But I'm sure your package is ok.