Clearance delay at customs .. is this normal? | Razer Insider

Clearance delay at customs .. is this normal?

  • 26 February 2019
  • 35 replies
  • 578 views

Userlevel 2
i recently ordered from razer and the shipment has been held at customs for about 4 days now. Has anyone else experienced this and if so , how was the issue resolved?


update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.

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35 Replies

This is helpful! Post Just read about this RB15 Let know how to order thank revdl
This is helpful! Just ordered the RB15 on Sunday and it shipped yesterday. Now it's in customs in TN. Yay! Waiting! And curse Amazon for spoiling me with 1-2 day shipping .
My Razer phone 2 and wireless charger coming from HK to SC are stuck in AK as well only the reason for mine seems a bit different.

Reason for delay:
Itemized breakdown of product composition required.
Recommended action:
Shipper to provide


Sounds like they want to know all the components of both devices.
i work for a company that does import clearance, to be fair i dont know what country it is but most process's is the same, most of the time customs is blamed for delay of the actual courier

clearance on average takes about 5-10 mins per shipment. sometimes they go wrong but it all depends where it comes from and what the commodity actually is. most of the errors customs want to see copy documents and will customs clear within 4 hours
“My” white blade 15 was supposed to be delivered yesterday. It’s been in customs for over 2 days. I’m really losing my patience... ;/
I gave them my info and a FedEx dude gave me a phone call explaining that it's just a waiting game when it comes to customs. But the day after I got the call, the laptop somehow magically got transported to my location, and it delivered the same day.
apkdodo
mobdro
I would also say that this is normal. I have had some of my razor laptops shipped form HZ and others local. When you order a laptop right after it is announce or it is backlogged, it makes sense for Razer to ship directly from HZ vs shipping to the US and then to you. Just to be fair, I have had the same thing happen with Apple laptops also.
DKSNnheata1
Have you received your package?

I did like the next day haha. I use FedEx for work a lot and know the people in my main shipping facility in the area. I had them text me when it came in the routing center and I went and picked it up. Got a perfect one it seems pretty stoked about it.
ammoSangriaeasy536
Yeah similar boat here as apparently many. I ordered my rb15 3 days ago late at night and was pleasantly surprised to see it ship on Sunday due to deliver Wednesday but now it's stuck in customs. Weird thing is there are multiple descriptions of the delay. Currently just says "import" as the reason but five minutes prior to that in the history it says:

  • Clearance delay - Import
    A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

?Lol

Also it's funny because if you start typing FedEx clearance delay in Google it populates razer before you finish typing delay.


Have you received your package?
my package is stuck at AK with the status
. Clearance Delay - Import
A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

my package was sent from HK and I live in IL.

??? Is there anything we a buyer has to deal with custom? ≈ How many days it will stuck for custom clearance? Any idea please. Thank you
Yeah similar boat here as apparently many. I ordered my rb15 3 days ago late at night and was pleasantly surprised to see it ship on Sunday due to deliver Wednesday but now it's stuck in customs. Weird thing is there are multiple descriptions of the delay. Currently just says "import" as the reason but five minutes prior to that in the history it says:

  • Clearance delay - Import
    A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

?Lol

Also it's funny because if you start typing FedEx clearance delay in Google it populates razer before you finish typing delay.
Userlevel 6
A bit late to the conversation, but yes - a clearance delay in customs is absolutely normal. Usually they don't miss their shipment window, though.

I recently ordered and received the Razer Blade Stealth in the pink quartz and it stayed in customs for nearly a week before it was delivered. I was so irritated, I wanted it "Right Now!" LOL
However, they did still make their delivery window for the express shipping, but it was still kind of irritating.
cstamp
update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.


Makes sense - Wednesday evening Amazon ended up getting more 2080 models in stock so I went ahead and ordered from them. Mine is scheduled to be delivered tomorrow.
Userlevel 2
update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.
Userlevel 7
SurfaceMinion
Makes sense - I went ahead and ordered it through Amazon and it will be here tomorrow!!!

That’s fast:smile_: just got RP2 from Razer store shipped within 3 days, from package it is apparently from HK.
Joikansai
Probably since here in EU Amazon shipping is from inside the country vs Razer store from HK, though i only see clearance issue in US in first batch, here i never got it stopped there from HK, from Blade to Razer Phone purchase.


Makes sense - I went ahead and ordered it through Amazon and it will be here tomorrow!!!
Userlevel 7
SurfaceMinion
Ouch - getting ready to order Advanced Blade 15 tomorrow and reading this I'm thinking perhaps Amazon may be a better way to go?

Probably since here in EU Amazon shipping is from inside the country vs Razer store from HK, though i only see clearance issue in US in first batch, here i never got it stopped there from HK, from Blade to Razer Phone purchase.
Ouch - getting ready to order Advanced Blade 15 tomorrow and reading this I'm thinking perhaps Amazon may be a better way to go?
I haven't had any shipment held up for razer purchases but I did encounter some other e-commerce purchases being held by custom as they decided to perform a thorough check on that particular shipment. There's nothing much you can do except to wait for the custom to clear the container of goods. Be patient and I believe all would be good. :smile_:👍
This is kind of a late reply, but this happened to my Quartz laptop because of an "incomplete invoice." I ended up contacting Razer first which didn't help, then messaged FedEx through Twitter. I gave them my info and a FedEx dude gave me a phone call explaining that it's just a waiting game when it comes to customs. But the day after I got the call, the laptop somehow magically got transported to my location, and it delivered the same day. So if you're concerned, I'd contact FedEx asap to get the ball moving. But I'm sure your package is ok.
Glad I found you guys - thought I was the odd man out with a laptop stuck in TN hah. Mine is still stuck as of this AM, ordered on Sunday the 24th. This is my first Razer order, so I'm hoping this isn't normal lol.
Just checked, mine too. Thanks for letting us know.
Mykale29
Update: I just checked tracking and it indicates my shipment has been released and is moving in the system again!
Update: I just checked tracking and it indicates my shipment has been released and is moving in the system again!
Interesting. I purchased on Feb 21st, order shipped on Feb 22nd, and arrived at customs on Feb 23rd. Timing lines up.
Userlevel 2
Same issue here. Ordered a mouse on Feb. 22nd. First time it's ever happened to me.