i recently ordered from razer and the shipment has been held at customs for about 4 days now. Has anyone else experienced this and if so , how was the issue resolved?
update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.
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Joikansai
Probably since here in EU Amazon shipping is from inside the country vs Razer store from HK, though i only see clearance issue in US in first batch, here i never got it stopped there from HK, from Blade to Razer Phone purchase.
Makes sense - I went ahead and ordered it through Amazon and it will be here tomorrow!!!
Userlevel 7
SurfaceMinion
Makes sense - I went ahead and ordered it through Amazon and it will be here tomorrow!!!
That’s fast:smile_: just got RP2 from Razer store shipped within 3 days, from package it is apparently from HK.
cstamp
update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.
Makes sense - Wednesday evening Amazon ended up getting more 2080 models in stock so I went ahead and ordered from them. Mine is scheduled to be delivered tomorrow.
Userlevel 6
A bit late to the conversation, but yes - a clearance delay in customs is absolutely normal. Usually they don't miss their shipment window, though.
I recently ordered and received the Razer Blade Stealth in the pink quartz and it stayed in customs for nearly a week before it was delivered. I was so irritated, I wanted it "Right Now!" LOL
However, they did still make their delivery window for the express shipping, but it was still kind of irritating.
I recently ordered and received the Razer Blade Stealth in the pink quartz and it stayed in customs for nearly a week before it was delivered. I was so irritated, I wanted it "Right Now!" LOL
However, they did still make their delivery window for the express shipping, but it was still kind of irritating.
my package is stuck at AK with the status
. Clearance Delay - Import
A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.
my package was sent from HK and I live in IL.
??? Is there anything we a buyer has to deal with custom? ≈ How many days it will stuck for custom clearance? Any idea please. Thank you
. Clearance Delay - Import
A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.
my package was sent from HK and I live in IL.
??? Is there anything we a buyer has to deal with custom? ≈ How many days it will stuck for custom clearance? Any idea please. Thank you
I would also say that this is normal. I have had some of my razor laptops shipped form HZ and others local. When you order a laptop right after it is announce or it is backlogged, it makes sense for Razer to ship directly from HZ vs shipping to the US and then to you. Just to be fair, I have had the same thing happen with Apple laptops also.
“My” white blade 15 was supposed to be delivered yesterday. It’s been in customs for over 2 days. I’m really losing my patience... ;/
i work for a company that does import clearance, to be fair i dont know what country it is but most process's is the same, most of the time customs is blamed for delay of the actual courier
clearance on average takes about 5-10 mins per shipment. sometimes they go wrong but it all depends where it comes from and what the commodity actually is. most of the errors customs want to see copy documents and will customs clear within 4 hours
clearance on average takes about 5-10 mins per shipment. sometimes they go wrong but it all depends where it comes from and what the commodity actually is. most of the errors customs want to see copy documents and will customs clear within 4 hours
My Razer phone 2 and wireless charger coming from HK to SC are stuck in AK as well only the reason for mine seems a bit different.
Reason for delay:
Itemized breakdown of product composition required.
Recommended action:
Shipper to provide
Sounds like they want to know all the components of both devices.
Reason for delay:
Itemized breakdown of product composition required.
Recommended action:
Shipper to provide
Sounds like they want to know all the components of both devices.
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