Customs Clearance Delay?
I recently ordered a Core X Chroma from Razer and the shipment seems to be delayed at customs for 2 days now. Has anyone else experienced this and if so, how was the issue resolved?
This topic has been closed for comments
Products can often get stuck at customs for many days, especially with the state of the world currently. The problem will be resolved whenever it gets clearance to pass customs.
If this takes more than a week or so, I would contact the shipping company that the product is being shipped by in order to make sure everything is fine and it is just stuck at customs still.
If this takes more than a week or so, I would contact the shipping company that the product is being shipped by in order to make sure everything is fine and it is just stuck at customs still.
vvash94
I recently ordered a Core X Chroma from Razer and the shipment seems to be delayed at customs for 2 days now. Has anyone else experienced this and if so, how was the issue resolved?
My Order is stuck as well and support isn’t helpful. On my tracking it specifically says they are waiting for paperwork razer hasn’t sent. Pretty frustrating. Have order tons of stuff from China in the past and haven’t ever seen the tracking updates like this.
Did you ever get your package?
I ordered a razer blade 15 and im having the same issue
NoSharkus
My Order is stuck as well and support isn’t helpful. On my tracking it specifically says they are waiting for paperwork razer hasn’t sent. Pretty frustrating. Have order tons of stuff from China in the past and haven’t ever seen the tracking updates like this.
did u get the package?
I'm in the same boat with my Razer Core X. I also seem to be having issues with FedEx's package tracking site. I'm hoping it is just slow down because customs is busy.

Any updates? My order has been stuck for a couple days now, Fedex says it might be missing TSCA certification paperwork.
Any update my order stuck more than week right now !! customer support they just said wait!!!!!
My package says it's stuck too. I contacted FedEx and they told me they are waiting to ship it until they know more information about what's in the package. They told me the distributor needs to tell them.

Having the same issue. Fedex says my order requires more information from Razer to be released. I called and they said it is the shipper's responsibility to provide the information and there is nothing I can do as the recipient. Razer does not answer phones and no one is available on chat. I have tried repeatedly. I guess the customer service at Razer is as bad as ever.

Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.