General Discussion

Looking to figure out how to get in contact with someone above VIP support team. They seem unequipped to actually help . After discussing the issue with them they seem to have given up and the last  3 emails they have with responded the exact scripted answer and are just going in circles and circles without actually trying to address the issue at hand, also the 3rd time I’ve contacted them with the same issue. Specifically needing help regarding a warranty issue with my Razer blade laptop.

What is the problem with the availability of the razer iskur fabric chair (smaller one non xl) in europe?There are plenty xl versions or smaller eco leather, but its problem with fabric. 

Hi, I have the Razer Blade 16 (2023) with a 4080 and dual-mode display (120hz and 240hz), and it’s set to 120hz on the built-in screen. Does the HDMI output at 120hz or is it 60hz?

I am writing  to share a concern I have regarding the Razer Tartarus Pro's functionality. While I acknowledge the presence of an analog input feature on the Tartarus, I am disappointed that it does not include a rapid trigger function. The absence of this feature appears to limit the Tartarus Pro's potential, particularly when compared to other Razer products like the Hunstman.As an enthusiastic gamer and dedicated customer, I believe that implementing a rapid trigger function on the Razer Tartarus Pro would significantly enhance its appeal and utility. I understand that decisions concerning product features are often based on market trends and profitability, but I would like to express that many avid gamers like myself would gladly embrace this addition, contributing to its success in the market.

Hello everyone, I wanted to ask what I can do if my Razer Blade 15 2020 (base mode) battery started to swell. Does Razer sell replacement batteries? Where can I get original replacement batteries? It should be noted that I am from Chile.

Didn't even think to post this here but maybe someone may be looking for a few hundred dollar discount on an almost new laptop.  $635 discount to my price 3 months ago. 👀 https://www.ebay.com/itm/145296920130?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=SEv1oASWQmC&sssrc=4429486&ssuid=SEv1oASWQmC&var=&widget_ver=artemis&media=COPY

I bought the Kraken X Lite headphones because it says on the box 7.1 surround sound.On trying to register it says. “Your product does not support 7.1 surround sound”My question is where do I get a refund for the blatant false advertising ?Surely, if it is  stated on the box then it should be supported.

This is my first time asking such things on the insider, so I might as well get an generalized answer from the community and or staff.I wish to know when will the Razer Kraken Ultimate to be restocked as I am quite interested in purchasing in the near future. If not, what will be the best alternative for a wired RGB headset of the same brand that offers just the same of audio quality? 

So basically I was wondering if you guys would be able to send me one of your controllers to promote on all my socials(RAZER WOLVERINE V2 PRO).the reason I want to promote this is because I know a lot of people that need new controllers so want to let them know there’s this amazing controller to replace their broken one.

Before I buy I’m hoping someone can advise….my works   laptop won’t allow downloading. can I programme all razer pro click functions through my home computer to work on the laptop?

How can I connect my nari ultimate. Won't connect to my xbox can't hear anything. When I plug in aux cord into controller I can hear but not with the Dongle connected

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Thanks Razer Insider! Just redeemed my voucher for 2500 Silver Points! Appreciate it :) PS: Check your private message :)

Hey guys forgive my lack of knowledge on Nvme ssds im 50 and last gaming rig I built was sata and Ssd, this is my 1st experience upgrading an Nvme Drive, im pretty sure my Liteon cv6 8q128 nvme has died i get a boot cycle of attempted automatic repair which fails, I checked in the Bios and no Nvme drive was recognised, so I'm looking for a 264 or 500gb can anyone help me out worried about ordering wrong one, Thanks.

why my barracuda x 2022 mic isnt working and the speaker works perfectly fine. ive tried in few pc yet it cant connect with my dongle 

HelloI have been using a Razor Core X  without issue for sometime on mac and Rocky linux on Dell portable workstations. But in the last few months, I have been struggling to get the Razor Core X connect to the machine. Sometimes it will connect but often as not the computer will not authorize the connection. There have been some major BIOS & mac OS changes in the last few years so I am wondering if the Razor Core X firmware is not getting a little out of date with newer machines. Do you have a new firmware? I use the Razor Core X exclusively for running a RTX3090 NVIDIA cards for 3D renders. Thanks

Does anyone know if razer plans to sell the kitsune top plates with different designs separately?

How do these switches compare to other tactile switches in the market?

I bought 2 razer gold gift cards to send to a friend needing help but when he received them the cards had been used already. The number on 1st card is 5119 41094 72943 the next one is 5119 38952 63398can you tell me where they were used Country or state  

Can you use the Razer Kitsune for FPS games for PC - I have been using a mouse and keyboard to control the games will the Kitsune make things better / easier to use ?

Hi, can some one explain me how to fix this? i can’t purchase garena shell using any devices.. even if i try to clear cache my browser. please help me thanks!

I top up using gcash 500 , then when it comes in your main site top up it's failed?  

Is there any way I can buy a charger for a peripherals directly from Razer for example a charger for a razer huntsman mini tournament edition?

Hello, I have Orochi v2 mouse and damaged the included dongle ORC v2, 2.4 (it doesn't work)I decided to buy the new Orochi v2 for be able to use her dongle with 2 of my mouses. So I downloaded Razer Mouse Pairing Utility followed the instructions and couldn't connect my old mouse… pair failed...

Hello everyone. On June 18, 2023, I bought a Razer Blade 15 Advanced Model (Mid 2021) laptop from Razer - RZ09-0409I already have one, but it no longer functions after six months of work and I had to buy a new one. For now, I'll be using it in conjunction with the Core X Chroma that I bought from Razer less than a year ago.Every day, several times a day, my external card simply disconnects for no apparent reason. The card is still receiving power.This shit didn't happen with my last laptop. But with the new one it is.I wonder if you have at least one product from this company that works properly?Anticipating the question, I have already done the following and the problem still remains:Reset the Razer CoreUnplug the Razer Core from your Blade by removing the Thunderbolt cableShutdown the Blade system and also power off Core’s power supplyLet both Blade and Core remain in Power OFF (O) state for 30 secondsAfter 30s, Power ON (|) Core’s power supplyPlug the Razer Core to your Blade via Th