Is it normal for the Razer Warranty Process to take such a long time? | Razer Insider
Skip to main content
Question

Is it normal for the Razer Warranty Process to take such a long time?

  • May 12, 2025
  • 1 reply
  • 11 views

I contacted Razer Support because my V2 Pro mouse was having some connectivity issues and I could still apply warranty. After some exchange of info they requested for me to cut the usb charging cable, which I did, I sent the proof. That was weeks ago and now they just answer my mails basically saying "Thanks for the patience, please have more patience".

Is that normal? How long do I have to wait for them to confirm that I actually cut the cable?

Any help is welcome.

Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Ten
  • Razer Support
  • 251 replies
  • May 15, 2025

Hey ​@geoPearlAquadome532,

Can you send me a PM with your case number so I can check what transpired and see what I can do to help?

 


*Thread locked to curb conversation to PM. 

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings