Missing Razer Viper Ultimate

Has anyone here had a problem with Razer similar to this: On Feb. 26, 2023 I ordered and paid $129.99 for  a Razer Viper Ultimate from Razer’s online store.  Today, Mar. 3, a package came from Razer, but there was no mouse or invoice in it, only the neckstrap for a mouse.  It is virtually impossible on Razer’s  website to get help for missing items in an order.  The support link is supposed to provide chat services.  What chat services?  There are none.  When I checked my order history there were no items listed.  This is wrong.  According to my bank account records $129.99 was paid to Razer.  This is just about the worst online service I’ve had from anyone.