I have a one year old Razer Orochi V2. Since last month, I have intermittently lost connction with the mouse. After turning it off for a few hours , it is working again. It is not caused by my computer as when it happened, I rebooted the computer but still not working. I thought of claiming warranty but it seems so difficult to do so. I cannot find a site to do so ti submit a request. Can someone kindly advice? Thank you.
Razer has no support team. Hopefully you purchased this at a physical location so you can return it. If not I'm afraid you're out of luck.
Thank you for your reply. When you mentioned “physical location”, does it mean Razer physical store?
Thank you for your reply. When you mentioned “physical location”, does it mean Razer physical store?
You can purchase Razer products at a variety of stores; Walmart, Target, Best buy etc…
Those are physical locations where a website is a digital/warehouse location you can't go to.
So let say I bought it from Walmart, I will have to go to Walmart to claim warranty?
So let say I bought it from Walmart, I will have to go to Walmart to claim warranty?
As long as it's within their return policy yeah.
Noted. Thank you.
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