Razer Support - 2020 Supremacy | Razer Insider

Razer Support - 2020 Supremacy


Taking down Apple, Razer has moved from 2nd place to 1st place in providing the best customer service experiences in the industry. Congratulations on a well deserved victory, Razer Support!



As rated by Laptop Mag through undercover tests, Razer came out on top for combined web and phone support.

Check out their article here, and their detailed feedback here.

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37 Replies

Userlevel 7
My last expiriance with support my blade have some kind of issue so i go to store whre i buy it they send it to razer eu repair center i get it back as working unit. In the same day blade have the same issue so i contact back store and make rma again and contact razer support chat and this was a suprice this repair was in non autorized repair center so via chat i make rma send every info about purcuase and doocument and dont get back any replay after few days i get email from razer we dont hear back from you we hope everything is working fine etc. I dont know what email system razer have but it's anoing. On email in send message is soreplay was 100% send.
Lafar
Taking down Apple, Razer has moved from 2nd place to 1st place in providing the best customer service experiences in the industry. Congratulations on a well deserved victory, Razer Support!



As rated by Laptop Mag through undercover tests, Razer came out on top for combined web and phone support.

Check out their article here, and their detailed feedback here.

AWESOME ! Well done customer service staff and others who helped make this happen , its definitely something to be very proud of .
Lafar
Taking down Apple, Razer has moved from 2nd place to 1st place in providing the best customer service experiences in the industry. Congratulations on a well deserved victory, Razer Support!



As rated by Laptop Mag through undercover tests, Razer came out on top for combined web and phone support.

Check out their article here, and their detailed feedback here.

To be honest!
That's well deserved!
Razer is always been good in customer service from my experience.
Heck I don't even join forums but I love Razer so much due to experiences that now I'm here
Userlevel 3
Razer literally has a 15/100 rating on trustpilot but ok
cravenguy
Razer literally has a 15/100 rating on trustpilot but ok


Just for context: https://www.trustpilot.com/review/www.apple.com

1.7/5
M-S-G
How is that defined? Razer only has a few stores, the rest is all online. Sure the support is really helpful but all the other companies mentioned above are much better positioned.



I Just bought a Razer Blade 15 and it was defective out of box, I started the RMA process and sent back my laptop, and now i am unable to phone them, or live chat and they dont answer emails. They have not sent me a new laptop, even though they promised me 3 day turnover. and now it has been two weeks with no contact.
So i cannot agree with your above post unfortunately.

oops i posted funny, im not refering to m-s-g 's post, but the original post of the thread
Keep up the good stuff.
not so sure about that. In my experience, there is no Razer support. None, whatsoever.
Congratulations!
Userlevel 3
michaeljeff
Just for context: https://www.trustpilot.com/review/www.apple.com

1.7/5

you haven't bothered to make your point
are you saying trustpilot can't be trusted?
or do you actually think apple is a reputable company? you know, the company that marketed one of their monitor stands for $1000
Congratulations
hi i dont know of this the right area for this but i was just wondering if u all going to update the razer addon for wow the pre pacth has been out for almost a week now and addon has not been updated yet i been useing bartender 4 to replace it but i hate it wont to go back to useing razer addon but its broken plz update it soon