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Razer support horrible experience

  • May 20, 2025
  • 1 reply
  • 32 views
R

I bought a very expensive laptop for work but it kept crashing and was completely unusable for After Effects so i returned it via the label they provided.

I’m in the UK and the laptop was sent to Amsterdam. It’s been on hold for days and DHL contacted me saying that Razer REFUSED to accept the package because it’s missing one form I was never told about. DHL cannot contact the number Razer provided so they can’t do a thing.

Support keeps replying in the middle of the night saying not to worry but nothing is happening in the slightest and it feels like I haven’t spoken to a single human but only chatbots.

The whole situation is incredibly stressful and DHL have called me saying that I have until tomorrow to sort this out or it will get sent back at my expenses.

I’m honestly appalled.

1 Reply

C
  • ChooBoo80
  • Insider Mini
  • June 21, 2025

Hi There, I had the same issues as you. However I believe I’ve solved it. Not sure if you’re able to get your machine back but i think its because After Effects, for some reason, tries to default to the integrated graphics ?

You’ve got to go into Nvidia control panel and switch on the Nvidia GPU to run the desktop and then select after effects in the drop down to use only the Nvidia GPU only.

Seems to have solved my problem I was getting with After effects crashing and freezing each time I used it. Didn’t happen on my desktop but I guess that is because it doesn't have an integrated graphics card?

Hope that helps? 

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