I sent my laptop in for repair due to it having a bunch of issues. Keep in mind that Razer has had to repair multiple of the same issue before and they have now appeared again. I was told by support that the repair would be completed in 5 days. They have now had my laptop for more than a month. It is extremely frustrating cause as a student I really need my laptop.
The support just kept emailing me a generic “you will be updated in 24 hours.” I got the same exact email for 23 DAYS IN A ROW. Than a support agent told me that they knew of delays in the process that I should have been informed of them. Why would they tell me it would only be 5 days and then a month later tell me that they knew there were already delays but they neglected to inform me?
They diagnosed my laptop found the issue to be the LCD screen. Since they are out of stock they stated, “we will be replacing the whole laptop” and another support agent informed me that it would “cost nothing”.
Today I got an email stating that “The repair can't be performed since the needing part for the repair which is the LCD is out of stock and no more incoming stock. Please be informed as well that we will be returning the unit without a fix.”
This is insane since they literally 4 days ago said that they would be replacing the whole unit due to the out of stock LCD screen.
How is it acceptable to have me send in my laptop for repair and than send me it back a month and a half later in the exact same condition that it went in with ? I have been lied to more times than I can count. Its extremely frustrating and I am completely astonished that anyone would be treated like this. How can multiple VIP support agents state that the unit would be replaced and than all of a sudden say that they are actually going to do nothing ?
Does anyone know what I can do ? No one will contact me back or return my calls. I am in an endless loop of no one doing anything and emails for being forwarded to any type of supervisor is ignored
