Was playing apex and synapse started updating in the middle of a game. Restarted the PC when I was prompted and now I can’t log into windows because none of my USB ports are working. I have no mouse or keyboard connectivity. Was able to get into BIOS but as soon as windows login screen shows I can’t enter my passcode. Unplug and replug keyboard and lights will come on for a few seconds and then shut off. No input. What the heck do I do?
Question
Synapse just bricked my PC?
There is no fix to this I just recommend outright dropping razer and pick up something like a wooting its a software end problem and it seem to also effect the key board after it being un installed truly terrible software.
+1I don’t think that software like Synapse would brick the USB ports.
I’d boot in safe mode (if possible) and investigate.
I don’t think that software like Synapse would brick the USB ports.
I’d boot in safe mode (if possible) and investigate.
Hey it doesn't actually brick port more like it bricks the windows keyboard setting its a conflict between both and it happen at random , I use the razer huntsman mini analog it happen to me all the time at random or even when I boot my computer and it sits in the lock screen I have to use the lock screen keyboard to even get in, also another issues having the software fixes it for a couple of days and after it stops and then I have to stop the razer software process to get it back to working or even at times entirely getting rid of the software even that's a temp fix , yet to find the solution mostly point at software bc that's where the conflict starts super odd haven't found a solution too this odd problem yet, if persist prob just gonna drop razer entirely also I wiped my computer didn't fix jack could also be the keyboard on board memory let me know what you think or if you have a sort of solution.
+1If you’ve used Synapse 3, I’d recommend trying new Synapse (beta): https://www.razer.com/synapse-new
Hello,
I just ran into this problem and HAVE FOUND A FIX.
Before I get into this, if you are on desktop (which is what I am on) it is NECESSARY that you have usb ports plugged into your motherboard through your case’s front panel. The software does not affect those, only the ones directly on your motherboard. This is necessary because you need ONLY a mouse to do this so plug it in to the usb port on your case
First, uninstall Razer synapse completely by deleting the file from your program files in file explorer. If it prompts you to end processes, right click your task bar > go to task manager > and find all Razer processes and end them.
Second, right click the windows icon on your task bar and click device manager. The reason you are here are to uninstall all of the drivers Razer put into your computer when you restarted it. Navigate your way to mouse or keyboard or whatever device you had to restart the computer for an see the drop down for all of the devices. What you do next is very important. You must, while looking at all of the devices (HID-compliant mouse for example), unplug your mouse or keyboard or whatever device you restarted the computer for and see whichever one remains after unplugging the device IS THE PROBLEM. This is the driver that Razer installed that bricks your USB ports an you must delete it.
The lesson that I and hopefully you now have learned is to NEVER download Razer software. I hope this helped because I know I was relieved that my 2-day-old PC didn’t die all because of a trash software.
Hello,
I just ran into this problem and HAVE FOUND A FIX.
Before I get into this, if you are on desktop (which is what I am on) it is NECESSARY that you have usb ports plugged into your motherboard through your case’s front panel. The software does not affect those, only the ones directly on your motherboard. This is necessary because you need ONLY a mouse to do this so plug it in to the usb port on your case
First, uninstall Razer synapse completely by deleting the file from your program files in file explorer. If it prompts you to end processes, right click your task bar > go to task manager > and find all Razer processes and end them.
Second, right click the windows icon on your task bar and click device manager. The reason you are here are to uninstall all of the drivers Razer put into your computer when you restarted it. Navigate your way to mouse or keyboard or whatever device you had to restart the computer for an see the drop down for all of the devices. What you do next is very important. You must, while looking at all of the devices (HID-compliant mouse for example), unplug your mouse or keyboard or whatever device you restarted the computer for and see whichever one remains after unplugging the device IS THE PROBLEM. This is the driver that Razer installed that bricks your USB ports an you must delete it.
The lesson that I and hopefully you now have learned is to NEVER download Razer software. I hope this helped because I know I was relieved that my 2-day-old PC didn’t die all because of a trash software.
Nvm this was temporary I had to reinstall windows to fix it the drivers are like a virus
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