[TotW] Support Friendlies | Razer Insider

[TotW] Support Friendlies

dekades
Userlevel 7


Although I, myself do my best to help whenever possible, I am not support. I do not and cannot do the incredible job our support staff can do. They kick ass. It's easy for people to pick on support because it's usually the people who are affected that you hear from. Happy customers, go about their happy days. It's par for the course.

With that said, if you're reading this and you are happy with your Razer experience and proud to be a member of the Razer Community, please let our Support Staff know that they do great work! And while you're at it be sure to share you great experiences with our products as well.

Lastly, this is going to be a positive energy thread. Any haters will be dealt with. Please, be nice. Thank you!
Need Help? Start a thread in the Support Forum. DM's may be delayed. Ignored DM's = I don't know. Follow me on Twitter @omgdkdz
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33 Replies

Z
Hello support, new time razer blade 15 base owner. Is there a 3rd party battery product that is compatible with this laptop to charge it when electric outlets are not available. Thanks
Z
Dekades



Although I, myself do my best to help whenever possible, I am not support. I do not and cannot do the incredible job our support staff can do. They kick ass. It's easy for people to pick on support because it's usually the people who are affected that you hear from. Happy customers, go about their happy days. It's par for the course.

With that said, if you're reading this and you are happy with your Razer experience and proud to be a member of the Razer Community, please let our Support Staff know that they do great work! And while you're at it be sure to share you great experiences with our products as well.

Lastly, this is going to be a positive energy thread. Any haters will be dealt with. Please, be nice. Thank you!
V
Yeah. Support team is vital for customer satisfaction and good job.
TheDragonSoly2
Userlevel 6
Support to support
takeoverurmemes
Userlevel 6
While I've never had the privilege of contacting Razer support, as every product I've ever used from Razer has worked perfectly out of the box (minus a Mamba Wireless mouse that had a finicky left click, which I could get replaced through Walmart just fine), I've seen online numerous times how patient, understanding, and thorough Razer support members have been. And judging by the community and its responses, I'd say I'm not the only one noticing their great work. Tech companies need to have great impressions on their customers, and support staff certainly leave a huge impression on us, so from me and my friends who love Razer products and the brand as a whole, keep up the great work, support team!
Take
T
Good job guys and keep up the good work!
L
Great Job ❤
Zekkee
Userlevel 7
Thanks Guys and All the Best!!!
mozila80
Userlevel 7
keep spirit!
I know my english is bad KEKWAdd me on steam: https://steamcommunity.com/id/mozila80/
G
thats cool
6squido9
Userlevel 5
good customer service is so important!! thank you support
Kenserky
Userlevel 7
Razer's support always has solved my problems.
Even if sometimes it took a bit of time, they don't stop until you're good.
My bad for english mistakes but i try my best.
A
Grateful to Razer support :smile_: Keep up the good work and thanks again !
SylvanasMage
Userlevel 7
AlphaTay
Userlevel 7
Razer Silver is good
Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; Razer Cobra ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.
ARMOR_152
Userlevel 7
Keep up the good work Support. Dealing with rude people has got to be very difficult but hopefully there's lots of nice thankful people too.:smile_:
B
Userlevel 7
I only have good experiences from dealing with Razer support. So very helpful, polite and able to solve all my troubles. 10/10 support, would recommend
The specs Thermaltake Versa C24 Snow Edition RGB Intel Core i5 8600K MSI MPG Z390 Gaming Pro Carbon AC G.Skill Trident Z 3400MHz CL16 ASUS ROG STRIX RTX 2060 Advanced Samsung 970 Evo Plus 500 GB Seasonic Prime Ultra 750 W Platinum Noctua NH-U12S Razer Stuff Goliathus Chroma Deathadder Elite Kraken Ultimate
Surf
Rank
Userlevel 7
Transfer in progress...gg support.
A list with all the possible shipping fees, if you have more info add it up others may use it Razer Chroma extension for Chrome Chroma Cursor Good John Cena Prank Talking about lazy people Razer Mug HolderRazer Base Station ChromaRazer Naga Epic ChromaRazer Hunstman EliteRazer Kraken 7.1 V2Razer Ergonomic Keyboard Rest Standard FitRazer AtherisRazer Mechanical Keyboard Enhancement KitRazer NabuRazer Nabu WatchRazer Hammerhead Pro V2Razer Rogue 13.3" BackpackRazer Gunnar FPS Onyx AmberMotherboard: Gigabyte Gaming GA-Z270-GAMING K3CPU: Intel(R) Core(TM) i7-7700k CPU 4.2Ghz 4.2GhzGPU: GIGABYTE NVIDIA GeForce GTX 1060 G1 GAMING, 6GBRAM: Corsair Vengeance RGB LED 16GB DDR4 3000MHz CL15 Dual Channel KitStorage: 2x 500 GB HDD, 1x 1TBCase: Thermaltake Versa H21 Window, ATX Mid Tower, BlackSO: Windows 10 Pro x64
S
Being on the forefront of support can be a very challenging work with very little credit given to the people that is in essence the face and heart of the company. They are the first contact point most customers have with a company and set the expectation from the start.

To all Support staff... thank you.
You deal with a lot of frustration and BS, but you're all awesome!
M
Userlevel 7
haha I love the GIF
For more gaming threat: Facebook: https://www.facebook.com/ImagicTimI/ Twitch: https://www.twitch.tv/imagictimi?sr=a Instagram: https://www.instagram.com/imagictimi/ YouTube: https://www.youtube.com/channel/UCF7sxDtZGBmzyzT3OG1Sr7g Laptop: MSI P65 Creator 9SE 15.6" Keyboard: Razer Blackwidow V3 CPU: Intel Core i7 9750H 2.6-4.5Ghz processor Mouse: Razer Naga Pro & Deathadder V2 Pro & Viper Ultimate Monitor: 144Hz Headset: Razer Blackshark v2 Pro GPU: NVIDIA GeForce RTX 2060 Mat: Firefly V2 RAM: 32GB (Dual) DDR4 2666MHz Mobile: Razer Phone 2 Storage: 1TB M.2 PCI-E SSD Earphone: Razer Hammerhead True wireless
T
Userlevel 7
Cheer up Support team!
T
Userlevel 7
Always be nice to Razer support staff!
U
Many thanks to razer support staff for always helping us fix our problems
S
huge thanks to razer staff for making the experience smooth and seamless! even the creation of this site must have taken days
FiszPL
Rank
Userlevel 7
Badge +1
GL for Razer Support.
You're doing excellent work 🙂
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