Where do I buy replacement key caps for an Ornata v3

Not possible, because they’re using their own stem design (which is NOT compatible with cherry mx style).

So it’s not possible for someone to 3d print replacement key caps? Does this “stem design”, whatever that means, have a name? Maybe then I’d know what to search for on Ebay or Alibaba.

Is there a RAZER page that clearly states which RAZER keycaps are compatible with which RAZER keyboard ranges, and what type of “stem design” each one uses?

It is possible to 3d print, but you need make own project of a compatible keycap (or 3d scan it). And no, there’s no 3rd party ornata keycaps. You could buy only some damaged ornata keyboard and swap keys.

Razer Blackwidow & Razer Huntsman series have cherry MX compatible stem design, so there are a lot of keycap options (both from Razer and 3rd party companies).

f***ing awesome! So I have to steal those in some store if mine are broken/damaged?

Funny I ran across this topic, as I’m currently arguing with Razer Support over this issue. My keyboard is still under warranty and only a few months old, and the Up Arrow keycap broke off the same way. While still arguing with Razer Support for over a week, tonight my B keycap did the same thing! This is obviously a manufacturing issue, and with someone else also experiencing it, that only proves it further. If Razer continues to not honor their own warranty, I will be seeking legal action myself over this, and I suggest anyone stuck in the same boat do the same. With Razer making their own products, it isn’t exactly hard for them to ship out a few keycaps to affected customers when the products they warranty fail on their own. In fact, it’s more than reasonable to do that considering they mass-produce the parts to build the products as demand necessitates it.

I’ve had the same issue as well. The plastic white bit on the back snapped. It’s cheap and flimsy and their “warranty” won’t cover that either. It’s ridiculous that you can’t buy or get replacement key caps from the manufacturer..

I'm now up to 10 keycaps snapped off while still under warranty. Razer will only offer for me to ship the keyboard to them at my own cost so they can send me a used replacement through their RMA program. Seriously thinking about finding a lawyer at this point...

Just had key number 11 pop off. I feel like this is deserving of a class-action lawsuit.

I just bought a replacement Ornata V3 in September 2024 and the ESC key just snapped off. If you sue, let me know. Anyone have any suggestions for a similar (low profile) keyboard cause I am about ready to switch brands.

Well, I’m up to 13 key caps snapped off so far!

Unfortunately, the Razer Ornata V3 uses a specific low-profile key mechanism, and most standard keycap sets, like the Razer PBT Upgrade Set, won’t fit.

For replacements, check out third-party stores like KBDfans or NovelKeys, as they may offer low-profile compatible keycap sets. You can also try Etsy for custom or 3D-printed options, but ensure they're compatible with the Ornata's low-profile switches.

As for gluing, it's not a reliable long-term fix, as it can affect key feel and functionality. Replacing the keycaps or switches entirely would be a better solution.

Unfortunately it doesn't look like anyone makes replacements for these because of their design. Razer is definitely selling a faulty product and it is well known. I lost all respect for them over this mess, and I was a die-hard fan and customer for many years. Definitely not anymore!

I agree. My speakers, knock on wood, are ok so far but with the non replaceable keys and now my Viper mouse dying it’s time to move on. Good luck everyone!

Your Viper mouse too, huh? Funny timing because I just noticed issues with the wireless function failing on mine! It definitely seems like a sign. Even my new wireless Razer headset has had issues since day one. A Kraken Kitty BT Edition v1 I bought for someone new a few years back has been nothing but a problem too. Razer has definitely gone down the drain...

My A key just broke the same way. I've been looking for replacement keys but I'll have to accept there aren't any. I don't know if my warranty is over I bought it over a year ago. This is just a sh** keyboard. Also the magnets to the wrist stand are so bad my magnets on my fridge are better.

I’ve lost 15 keys now, and they just continue to come off. Even under warranty, Razer refused to work with me on it. It’s truly sad more people aren’t complaining as they should be. This deserves a class-action lawsuit.

Ditto that. I created a help ticket and provided all my life events that Razer requires to even answer a simple question (where can I purchase replacement low profile keycaps for my keyboard?) only to be told that their parts department didn’t have them in stick and to look for them at retailers. Only it’s not an actual part/product they offer so how would I ask any retailer for them when Razer doesn’t offer them to anyone? Classic customer service from this company. I have asked at least a dozen customer service questions and/or help requests from all types of their products and not one of them has been successfully answered. Customer service is without a doubt Razer’s biggest downside to their entire company from a customer’s perspective.

Before, I do anything, has the support ever been successful in solving the issue ?

Because I’m about to contact them because of 3 keys that have snapped off these last few days.

One thing is sure, I will never buy an Ornata Keyboard ever again, or perhaps even any kind of Razer Keyboards at all, since they doesn’t seem to be reliable.

It’s been less than a year, and it already feels like my keyboard has reached the end of it’s life, this is not normal.

I’m up to 15 caps off now. Razer support was absolutely useless. They won’t help at all.

Razer does not make their products. They only get feedback from customers and outsource the work to manufacturer their products. Essentially their products are throwaway based with the except of some parts that are available. It’s been like this for years.

If you want a long lasting solution then you need to move away from membrane keyboards. They all have their custom designed keycaps. They are not universal as mechanical keyboards which is why mechanical boards are all the rage. Mech boards have many different options for universal keycaps and different type of switches. You can even replace the switches when they go bad which are called hotswappable boards. Some mech boards do not offer this feature to swap out switches. They are instead soldered into the circuit board. Even if they are soldered then you can still service the board by de-soldering the switch from the back which then allows you to replace them. You cant do any of this with membrane keyboards. This is why the majority of gaming companies have swayed away from game marketed membrane keyboards. Membrane gaming keyboards were very popular in the early 2000’s. Now you will virtually find noone offering membrane gaming keyboards. I doubt Razer will continue the Ornata series much longer. T