2018 Blade 15 Advanced GPU issues | Razer Insider

2018 Blade 15 Advanced GPU issues

  • 22 November 2019
  • 9 replies
  • 7 views
Z
Yesterday when I went to change some nVidia control panel settings on my 2018 Blade 15 Advanced I couldn't find it. I went to Device Manager and found that my 1070 maxQ had an exclamation mark with status "Windows has stopped this device because it has reported problems (Code 43).
I tried uninstalling it and scanning for hardware, then installing newest drivers from nVidia (441.20 released 11/19/2019)), which seemed to complete but then made the system unbootable.
After several rounds of Windows RE trying to fix the issue I booted into safe mode and uninstalled the GPU again, and was able to boot normally off of the UHD 630 ( which is what I had been doing when the 1070 was disabled before).
I then tried reinstalling 441.20 and it crashed during install. After reboot the 1070 was gone from Device Manager and would not appear in a hardware scan. I gave up for the day.
Today I opened GeForce Experience and saw that there was a newer 441.20 just released today (11/22/2019) so I tried that. Despite there being no 1070 in DM, the installer ran, but crashed during install. System booted OK after restart, no 1070 in DM.
Then I saw that there were 431.65 drivers posted here that were supposed to address Blade-specific issues and gave those a shot. There was a warning during install but it completed without crashing. Now it appears I am back where I was at the start: 1070 MaxQ shows up in DM but it is stopped due to Error 43.
Anybody else having this problem, or can anyone offer any advice? I can't abide having a Blade with only UHD GPU.
Thanks.
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9 Replies

Z
Hello?
....crickets.
R
Userlevel 6
Hi there! Are you still having the same issue? Can you share a photo/screenshot of your device manager?
Z
Yes, issue still exists thank you.

I got a support ticket started after I got no response here. Awaiting RMA # and instructions.
1 Attachment
R
Userlevel 6
Zero_K
Yes, issue still exists thank you.

I got a support ticket started after I got no response here. Awaiting RMA # and instructions.

Thanks for the reply. Let me know if you need more help.
Z
Still waiting for RMA info....
Support Case #: REMOVED
Thanks for anything you can do.
R
Userlevel 6
Zero_K
Still waiting for RMA info....
Support Case #: REMOVED
Thanks for anything you can do.

Hello. Please PM me the case number instead. You can use this link.
Z
PM sent. on Tuesday, December 17th.
M
I have a razer blade 15 Base model(2018).
I just got my unit back from the repair center they have changed the ssd and fans of the laptop.
I ran some benchmarks and played witcher 3. I can hardly get 6-7 fps.
I contacted support they have suggested me for a system recovery, I did that but the problem still persist.
R
Userlevel 6
MantisDeBug
I have a razer blade 15 Base model(2018).
I just got my unit back from the repair center they have changed the ssd and fans of the laptop.
I ran some benchmarks and played witcher 3. I can hardly get 6-7 fps.
I contacted support they have suggested me for a system recovery, I did that but the problem still persist.

Hi there! Please PM me the serial number of your Blade as well as the case number. I'll take it from there.
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