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7.1 Surround Sound Audio Is Not Working

Discussion in 'Razer Support' started by TtuNkK, May 18, 2020.

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  1. TtuNkK

    TtuNkK New Member

    I use the Kraken X. When I have my playback device to Realtek Audio, the headphones work perfectly fine. However, when I set the playback device to 7.1 Surround Sound, audio doesn't work properly. When I watch Youtube, the video lags and stutters every frame, and it eventually says "Audio renderer error please restart your computer," I tried restarting and it doesn't work. Discord audio and mic don't work even though I have the input set to Realtek Audio. When I go to Valorant, the audio works for a bit, but then there would be these weird audio stutter spikes. I only use the Kraken X for the headphones, but not the microphone. Any reason why this is happening?
     
  2. ctrfn2

    ctrfn2 New Member

    exactly the same with me got them today and im getting crazy cause i cant use the surround system.
    Any fix for it ?
     
  3. edwinkim86

    edwinkim86 New Member

    Im also having the same issue. My audio works fine when its set to my playback device to Realtek. But when I use the software 7.1 SS, its telling me to choose the 7.1 SS option for playback. I get two choices, 7.1 SS or 7.1 SS Aux Jack, both options when I select them it allows me to turn on the SS option on the software but I get no audio.
     
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