7.1 surround sound plays only from laptop's built in speakers. | Razer Insider

7.1 surround sound plays only from laptop's built in speakers.

  • 26 June 2020
  • 6 replies
  • 19 views
M
The 7.1 software tells me to select the Speakers (7.1 Surround Sound) as system's default playback device. If I do it, the sound stops playing from the headset and starts playing from the laptop's built in speakers.

What can I do to fix this? Thanks in advance.
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6 Replies

M
Update: Sound from games and Discord plays from headset. Sounds from media players play from laptop's speakers.
dekades
Userlevel 7
MihalisNavara
The 7.1 software tells me to select the Speakers (7.1 Surround Sound) as system's default playback device.


Are you doing this within the THX Spatial Audio Software or in the audio options for Windows?

You choose your desired output device, I'm guessing your headset, in the THX Spatial Audio software and then choose, THX 7.1 as your Windows playback device found in the sound icon in your system tray.

You can find more information in our KB Article:
https://support.razer.com/thx-spatial-audio
Need Help? Start a thread in the Support Forum. DM's may be delayed. Ignored DM's = I don't know. Follow me on Twitter @omgdkdz
M
Thanks for replying.
I have the 7.1 Surround Sound program, the Razer Central and the Razer Synapse. I just tried purchasing the THX Spatial Audio, but I encounter problems during the checkout: My country (Greece) can't be found in the drop down menu when my address is asked. Also, when I select Greece from the
M
top right icon, it redirects me to another page, where the THX Spatial Audio doesn't exist. The available software is Razer Cortex, Razer Surround and Razer Synapse. THX can't be found. A screenshot:

I can't even install the trial version, I get a server connectivity error message, while my internet connection works fine...
Lafar
Rank
Userlevel 7
Not sure why THX Spatial Audio isn't popping up in the EU store.
Here's a direct link to the EU detail page: https://www.razer.com/eu-en/thx-spatial-audio

Have you tried reaching out to support?
I can also try to help out if you send over some screenshots (either as a PM or here). Make sure to remove any personal information!
Screenshots of your Windows Sound Settings and the 7.1 Surround Sound settings could be useful.
Opinions expressed are solely my own and do not reflect the thoughts, intents, nor plans of Razer.
M
Lafar
Here's a direct link to the EU detail page: https://www.razer.com/eu-en/thx-spatial-audio

When I proceed to the check out, I have to select my country in a list. There are some EU countries but not all of them, including Greece.

Lafar
Have you tried reaching out to support?

Not yet, at first I try getting help from the others and then, if I can't find solution, I contact the support. If the solution is found in a forum, other users facing the same problem can find it easier.
Lafar
I can also try to help out if you send over some screenshots

My system is in Greek, I don't know if you'll be able to understand anything. Thanks for replying.
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