Activation Code Invalid

Discussion in 'Razer Support' started by WestonimoreTTV123, Oct 27, 2021.

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  1. WestonimoreTTV123

    WestonimoreTTV123 New Member

    I bought the blackshark v2 x headset new, and cannot utilize the 7.1 surround sound as the code that came with the device is coming back invalid. This is a new purchase and I scratched the card to reveal the code myself, and have entering it every which way, including capitalized, uncapitalized, replacing 1's with I's or zeros with O's. Nothing has worked.
     
  2. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    Have a read of the following thread

    https://insider.razer.com/index.php?threads/damaged-activation-code-kraken-x.78350/#post-768014

    Unfortunately, lost, stolen, damaged, thrown out Activation codes do not get covered by the RAZER's limited warranty and will be subject to approval.

    If the code is somewhat still visible, try using a English US keyboard format.
    We have seen in the past other English keyboard format cause some activation issues.

    Otherwise, wait for one of the RAZER official stuff for further advice~~~
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Sye_The-Vie is right! I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
    Sye_The-Vie likes this.
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