After recent update my orbweaver chroma is no longer detected by synapse

Discussion in 'Razer Support' started by gerfle, Apr 5, 2019.

  1. gerfle

    gerfle New Member

    So I have never had a problem with running synapse 2 and 3 at once for my various peripherals on my pc until I updated my software a day ago. Now I cannot get orbweaver chroma to show up in synapse 2.

    When will razor make orbweaver compatible with ver. 3?
     
  2. stizzler200

    stizzler200 New Member

    I have the same issue !
    Last Friday it was OK and Saturday evening it is not detected by synapse 2 ???

    Please HOTFIX this
     
  3. sLa_AsH

    sLa_AsH New Member

    I have the same issue! Orbweaver is not detected by synapse 2 or 3!
     
  4. Orbweavers

    Orbweavers New Member

    Similar issue here. Razer Orbweaver Chroma isn't working with Synapse v.2 - the profile keeps reverting to the default profile (without keybinds) and won't let me switch profiles. Tried disconnecting and reconnecting USB and installing/reinstalling Synapse v.2 and nothing. I'm running Windows 10 Pro 64-bit.

    Had I known that the Orbweaver Chroma ($129.99) wouldn't be compatible with Synapse v.3 software while the Tartarus v.2 ($79.99) DOES work and is supported, I would have probably reconsidered my purchase... :/
     
  5. gerfle

    gerfle New Member

    Yeah, I'm done with razor, I will never buy another razor product again because of this issue. What a complete waste of money. I can't even play certain games now because I rely on this item to play with.
     
  6. iSplitFire

    iSplitFire New Member

    Same… Not fixed yet
     
  7. sharpDarkPurple575

    sharpDarkPurple575 New Member

    I got exactly the same problem after an update, I have even tried to reinstall Windows thinking there was a problem with it
     
  8. Razer.Lauriat

    Razer.Lauriat Title: Entitled Staff Member

    Hey everyone! For those who are still having the same issue, please send me a PM. Kindly include the link to this thread as well. I'll be waiting.
     
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