Base Station Chroma not working | Razer Insider

Base Station Chroma not working

  • 2 August 2020
  • 1 reply
  • 24 views

Recently my Base Station Chroma stand has not been working properly. When I plug USB's into the hub on the front, they randomly disconnect all the time. I have tried plugging the stand into different ports and it hasn't helped. So far it won't support and external disc drive or even just my headset. Is this a problem with the USB ports or are there devices that the hub won't support?

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I have a similar problem but with the chroma laptop stand. It randomly disconnects all other peripherals, even those not actually connected to it, and I can see its icon disappearing from the Razer Synapse module so I know it has to be the stand that's causing the problem. This keeps happening a few times then the entire system freezes. If I disconnect it everything works fine, but that's not what I bought it for!
I have a core x chroma and I'm using all four available ports to connect the keyboard, mouse, mouse-pad. The original plan was to use the fourth remaining USB port to connect the chroma stand giving me more USB ports but as soon as I plug it in the system freezes. The only way I have been able to connect it with minor problems (i.e. less frequent freezes) is by plugging it into the laptop directly which to me kind of defies the purpose as I wanted to only need to plug the USB-C cable instead of having a ton of things attached to the laptop but it just doesn't work. Even when it seems to be working fine, it is still limited. It's as if it is not supplying enough power to whatever is connected to it, if I plug my keyboard for example to the stand it won't work or it will cause something else to disconnect, it has a limit of how many external HDDs can be attached to it.
Instead of bringing convenience to my home-office setup, this turned out to be a major disaster. I'm utterly frustrated with this thing. Every once in a while, I try to see if a different configuration will work but it just doesn't. It's like nobody in Razer ever tried to connect all the peripherals and simulate an actual home-office setup and see if it works or not. Four ports on the Core is just too little. There should be at least six with sufficient power output to power everything, keyboard, mouse, mouse-pad, chroma stand, an external HDD, and a mic. I'm not asking for an impossible thing here! This is actually the bare minimum! You should be able to plug in at least three more devices without a problem!