Basilisk on board memory button not working

Discussion in 'Razer Support' started by SuperSilverMaize, May 15, 2019.

?

does your mouse have the same problem?

  1. yes

    1 vote(s)
    100.0%
  2. no

    0 vote(s)
    0.0%
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  1. SuperSilverMaize

    SuperSilverMaize New Member

    Since I got my basilisk, the switch for onboard memory hasn't been working, I noticed that the light actually changes color when the computer is locked, but that's about it.

    my friend, who has a Lancehead TE also told me his button wasn't doing anything.

    I'd just like to know if this is a widespread issue and if razer knows about it and plans to update it somehow, i'm sure if this is seen by the right people they'll do something about it
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    For the button to work, you have to have profiles saved into the onboard memory. Can you put up a screenshot of how your profiles in Synapse 3?
     
    SuperSilverMaize likes this.
  3. SuperSilverMaize

    SuperSilverMaize New Member

    [​IMG]
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Thanks. When you press the onboard memory button, are you getting any sort of pop up notification at all? Also, what changes are you expecting when changing onboard profiles?
     
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