Basilisk v3 Pro mouse - Charging status not appearing on Synapse? | Razer Insider

Basilisk v3 Pro mouse - Charging status not appearing on Synapse?

  • 17 September 2022
  • 1 reply
  • 33 views
H
Hi guys, I haven't bought a charging dock for my Basilisk v3 Pro mouse and am charging it using the cable provided - however the charging "icon" is not showing on Synapse - is that completely normal? I've tried connecting and disconnecting the cable, same thing. Is there any way to check whether my mouse is charging properly?
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Razer.Zionzedd
Userlevel 7
Hojiyama
Hi guys, I haven't bought a charging dock for my Basilisk v3 Pro mouse and am charging it using the cable provided - however the charging "icon" is not showing on Synapse - is that completely normal? I've tried connecting and disconnecting the cable, same thing. Is there any way to check whether my mouse is charging properly?



It should show the charging status. Try to repair the Synapse application by following the steps here. If that didn't help, let me know through PM so I can start a case and raise your concern to the Software Team.

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