Basilisk v3 Pro mouse - Charging status not appearing on Synapse?

Discussion in 'Razer Support' started by Hojiyama, Sep 16, 2022.

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  1. Hojiyama

    Hojiyama New Member

    Hi guys, I haven't bought a charging dock for my Basilisk v3 Pro mouse and am charging it using the cable provided - however the charging "icon" is not showing on Synapse - is that completely normal? I've tried connecting and disconnecting the cable, same thing. Is there any way to check whether my mouse is charging properly?

     
  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    It should show the charging status. Try to repair the Synapse application by following the steps here. If that didn't help, let me know through PM so I can start a case and raise your concern to the Software Team.

    *Thread locked to curb conversation to PM.
     
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