Battery swelling + keyboard issues

Discussion in 'Razer Support' started by roboman5000, Sep 22, 2022 at 1:32 PM.

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  1. roboman5000

    roboman5000 New Member

    Hello,

    I have a Late 2019 Razer Stealth (RZ09-03101E72), and over the past few weeks noticed the my trackpad was "bulging" up and physically separating from the laptop. During this time, certain keyboard keys intermittently stopped working on the keyboard, and now (a few weeks later), the keyboard has stopped working altogether (built-in keyboard works in BIOS, but not in Windows. External keyboard works in both).

    Based on what I've found in help documentation, I've tried reinstalling Windows but the keyboard still does not work. Because of that, I'm assuming that this is a hardware issue related to the battery swelling, but am a loss as to how to remedy the situation, since none of these parts seem to be available.

    Any thoughts as to what my options might be? Thanks in advance!
     
    Last edited: Sep 22, 2022 at 2:27 PM
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    1st thing - I'd remove the battery before it'll make more damage to your PC. Then after removal I'd check keyboard if it's functioning properly or not.
     
  3. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Hi roboman5000,

    Please PM me the serial number of your laptop and a short clip documenting the issue so I can start a case and forward it to the relevant team who will work on getting your laptop repaired. Thanks!

    *Thread locked to curb conversations to PM.
     
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