Black screen Razer Blade 17 PRO (2020)

Discussion in 'Systems' started by CDTAPE41, Jun 13, 2021.

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  1. CDTAPE41

    CDTAPE41 New Member

    Hello, I have been struggling with a Black screen on my razer blade 17 pro with a RTX 2080 Super max Q. I am aware of the black screen issue with this specific laptop, however, I cannot even connect to an external HDMI anymore. I tried shutting down my computer, letting it die and recharging, still nothing. I am currently on Dedicated graphics mode as of me shutting down the computer, I am at a loss. Razer support has not done a thing to help and has ignored what I’ve told them. If anyone has a solution that can get my screen to come back on, that would be great.

    Thanks in advance
     
  2. dudepare01

    dudepare01 Active Member

    Are you able to revert to Nvidia Optimus in the BIOS?
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you mind sending me your ticket number? I can use that to check all the troubleshooting steps our Support Team has suggested so far. That way, we can avoid redundancies. If you haven't already, I highly recommend that you check and follow the guide on this page.

    *Thread locked to curb the conversation to PMs.
     
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