Black shark v2 can’t hear or speak | Razer Insider

Black shark v2 can’t hear or speak

  • 7 February 2021
  • 3 replies
  • 114 views
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I’m on pc and downloaded all the software for the black shark. Now when I join an Xbox party chat on warzone I can’t hear them or speak to them, I can see that they are speaking just can’t hear them, not they aren’t muted and my sound is all the way up, can hear the game volume fine if they switch over to game chat
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3 Replies

Sye_The-Vie
Rank
Userlevel 7
Were you able to install the new firmware onto the BlackShark V2? (Sep 2020 release)
If not, the following is the link to guide you through the firmware implementation

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1055&pcid=1053&nav=0,78,1053

Otherwise let us try some hardware troubleshooting

Connect your BlackShark to a different & well working Windows 10 PC with Synapse 3.0 installed and test the speaker and mic through that
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
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it seems like that firmware update is just for the v2 pro i have the regular v2. its brand new just bought friday. also didnt come with any wireless dongle to plug in as the firmware update is requiring. i dont have another pc to plug it into either. it works great in game chat and in the game. but when i try and connect to a xbox party it just stays on connecting. the one time i did get it to work i couldnt hear the people in the party talking.
Sye_The-Vie
Rank
Userlevel 7
Here is the link to V2

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1113&pcid=1024&nav=0,78,1024

a new update was released on 28th Jan 2021
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
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