Blackshark V2 Pro Headset & Nvidia Shadowplay

Discussion in 'Razer Support' started by Tea93, Dec 19, 2020.

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  1. Tea93

    Tea93 New Member

    Hi,

    So I've had the Blackshark V2 Pro headset for a couple of months now, and I'm very impressed with the audio quality and comfort. Razer Synapse seems to do the job it needs to do, and that's fine. My main issue with the headset though, is how it interacts with Nvidia Shadowplay.

    First things first. Razer Synapse recommends using THX Spatial Audio as your main audio device. Fine, I set it to that in Windows. Unfortunately, if you do this, Nvidia shadowplay will not record any audio from your computer. To fix this, you need to play audio through the Razer Blackshark V2 Pro audio source.

    Now, this creates a couple of issues. Firstly, if you want to use any settings from Razer Synapse (EQ Mix, surround sound etc) you cannot. All of those audio enhancements are run through THX Spatial Audio source, which means that you can't use Razer Synapse for anything. Secondly, it seems that audio quality will degrade over time, or randomly. These issues are: overall volume becoming quieter, as well as a lot of static coming through the headset. Both these issues are fixed by swapping to THX Spatial Audio, then back to Razer Blackshark V2 Pro.

    A "solution" that has been suggested is to leave your Primary Audio Source as THX Spatial Audio, then going into your PC settings and navigating to Settings > Sound > Advanced Sound Options> App Volume Device Preferences and changing the Output for Nvidia Container to Razer Blackshark V2 Pro. This fixes the main issue...temporarily. The main problem with this, is that after a computer restart, the audio setting here seems to reset, meaning that you need to apply this every time you restart your computer.

    Other troubleshooting steps I've taken are: reinstalling the headset drivers, reinstalling razer synapse, updating the headset.

    So, can someone PLEASE help me out here? I am very close to returning this headset, as much as it pains me to say so. I really like the headset overall, but not being able to record my games with audio without it being an absolute ball-ache is becoming a dealbreaker.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    To make sure that I understood you correctly, is the headset working properly without Nvidia Shadow play?
     
  3. Tea93

    Tea93 New Member

    Hi, yes the headset works as is. All the Synapse features etc work fine. The main issue is not being able to record audio through shadowplay when I use the headset the "correct" way (choosing THX Spatial Audio as my Output).

    As of now, the only way to record my audio in Shadowplay properly, as well as not have the static and volume level issues I outlined above, is to uninstall Synapse completely and just use the headset as a generic USB headset. This allows me to record my gameplay audio and I have no issues with sound problems such as static and volume levels changing.
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    The headset and Synapse work properly, so that's good. The problem lies with the streaming app you are using. That said, this is something all streaming apps I've tested have in common. They are built to process the source audio and make sure that it plays well on most, if not, all devices. There's just no way around it for now.
     
  5. KinSaniTrix

    KinSaniTrix New Member

    I am running into a similar issue with my blackshark v2 pros. However, I do not use the THX spatial audio.

    I am using my blackshark v2 pros just normally, but for some reason, the captured audio from gameplays are extremely low, and my microphone volume sounds so high in comparison to my low game audio.

    I confirmed that it has something to do with the Razer Synapse software, as when I switch back to my old headsets and record, the gameplay audio suddenly comes back to normal volume, like all my previous shadowplay recordings did!
     
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