Blackwidow Elite - LEDs Flicker, keys repeat after coming out of sleep

Discussion in 'Razer Support' started by karlriss, May 25, 2021.

?

I have had Key Repeating Problems coming out of sleep

  1. yes

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  2. no

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  1. karlriss

    karlriss New Member

    I am running windows 10 on a Surface Book 2, all recent updates with Synapse and keyboard firmware updated.

    Once my PC goes to sleep, the keyboard will not wake the PC, need to move the mouse...

    Once the PC wakes, the keyboard may or may not have it's LEDs. If it does have LEDs, it is almost always in the wrong configuration or partially lit.

    When I try to type on the keyboard, it acts as if the keyboard is virtually stuck, one press turns into 5,10,20 characters.

    Disconnecting the USB cable and reconnecting it fixes the problem.

    I have tried this connected directly to the SurfaceBook 2 as well as through my Surface Dock, problem persists.

    Suggestions?

    Thanks
     
  2. karlriss

    karlriss New Member

    No responses... Is there a better way to get support? While I have a workaround, it is annoying and given the price of the keyboard.... Is there a better way to get support?
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you tried using it without Synapse running in the background? Did you try connecting the keyboard to a different USB port or computer and check if the issue persists? Please follow the steps from this link and see if it helps. Feel free to send me a PM should you need additional assistance.
     
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