Blackwidow Ultimate 2016 Ripple and Custom effects are lagging

Discussion in 'Razer Support' started by ProFiLeR4100v2, Aug 19, 2021.

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  1. ProFiLeR4100v2

    ProFiLeR4100v2 New Member

    Good day everyone!

    Recently I've reinstalled Windows, new version is 20H2, previously I was running version 1903.
    After reinstalling Windows animations that are created by user and standart ripple effect are lagging (~1-2 fps), you can see this on video.



    Do anyone had this bug and/or knows how to fix it?
    Looks like low/wrong USB polling rate configuration.

    I've already tried to connect keyboard to:
    • Front USB 2.0/3.0 Ports (USB2.0 header & USB3.0 header)
    • Back USB Ports (That are soldered to MB)
    • PCIe x4 USB 3.0 Expansion Card
    I've tried to remove profiles and create new Razer account to flush profiles.

    I've tried to make clean install that is described in video: "How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows"

    I've tried to reinstall drivers for keyboard manually from next paths:
    • Latest: C:\Program Files (x86)\Razer\Razer_Common_Driver\Drivers
    • Windows XP/Vista: C:\Program Files (x86)\Razer\Razer_Common_Driver\Vista_XP
    • Windows 7/8: C:\Program Files (x86)\Razer\Razer_Common_Driver\Win8Win7
    • Windows 10: C:\Program Files (x86)\Razer\Razer_Common_Driver\Win10

    System Info:
    • Asus Prime X570-P
    • AMD Ryzen 7 3800x

    Software Info:
    • Windows 20H2 build 19042.867
    • Razer Synapse 2 2.21.24.34

    In Device manager, under "Keyboards" type, there are 2 devices that have Vendor ID 1532 (Razer USA, Ltd), these are:
    • HID\VID_1532&PID_0214&REV_0200&MI_00
    • HID\VID_1532&PID_0214&REV_0200&MI_01&Col01
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you tried replicating the Razer Synapse and keyboard's behavior by signing out from your Razer Synapse 3 account, then signing back in as a guest user? Please perform the steps from this link and see if it helps. Should the issue persists, please submit a case to our Support Team or send me a PM including the keyboard's serial number. I'll be locking this thread now to curb our conversation privately.
     
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