Blade 15 Advanced 2018 - Camera and Webcam not detected at all | Razer Insider

Blade 15 Advanced 2018 - Camera and Webcam not detected at all

  • 26 September 2020
  • 4 replies
  • 17 views
S
Recently, I've had trouble getting my internal mic to detect any sound at all. I updated from BIOS 1.06 to 1.08 and went through the other update packages for this model on Razer's site (including Realtek) - no luck. Device manager isn't even detecting the device.

In fact, now my webcam isn't even showing up anymore. I'm at my wit's end and extremely frustrated... I bought this refurbished from the razer store less than 3 months ago and have had to deal with this issue, rattling fans, and a clicky trackpad (in a bad way). Any pointers?
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4 Replies

Razer.Speedcr0ss
Userlevel 7
StarStrykr
Recently, I've had trouble getting my internal mic to detect any sound at all. I updated from BIOS 1.06 to 1.08 and went through the other update packages for this model on Razer's site (including Realtek) - no luck. Device manager isn't even detecting the device.

In fact, now my webcam isn't even showing up anymore. I'm at my wit's end and extremely frustrated... I bought this refurbished from the razer store less than 3 months ago and have had to deal with this issue, rattling fans, and a clicky trackpad (in a bad way). Any pointers?


Hi there! I've replied to your PM. Anyhow, I'll leave this thread open as others may provide their tips on how they resolved the issue.
D
Soooo was this resolved? I'm having the same issue and haven't been able to find any help
S
Sadly not. I went through some troubleshooting steps with a Razer rep and have ultimately resorted to an RMA. I dropped my laptop off at FedEx this morning.
Razer.Speedcr0ss
Userlevel 7
StarStrykr
Sadly not. I went through some troubleshooting steps with a Razer rep and have ultimately resorted to an RMA. I dropped my laptop off at FedEx this morning.


Thanks for updating this thread.

Hi drmoore! Feel free to submit a case to our Support Team should you need further assistance or send me a PM.
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