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Bought a Razer Kraken X. I have speaker trouble.

Discussion in 'Razer Support' started by Damnits, Mar 6, 2020.

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  1. Damnits

    Damnits New Member

    Hey, first time posting here

    I just bought my first Razer product, a Kraken X headset. The speakers make a wierd crackling/popping noise, and it only happens on my PC. If I use it on my iPhone, its fine, no crackling noise at all.

    What do I do?
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Kraken X concern here. Are you connecting the device through its 3.5mm splitter? Have you tried connecting it to a different port or computer? Have you tried connecting the headset to a laptop without the 3.5mm splitter and see if the persists?
  3. Damnits

    Damnits New Member

    I am using the single 3.5mm jack. I also connected it to my phone, but I can't tell if the microphone works for my PC or my phone. When plugged into my phone, the crackling noise isn't present.
  4. I also just purchased the Nari Ultimate and after installing the THX Spatial it seemed to have disabled the 3.5 mm aux port for my speakers as well.
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Have you check your computer's sound properties and confirm which audio device is defaulted? Should the issue persists, please send me a PM. Let's continue from there.

    Hi @MediumSkyBluetruck470 ! Thanks for letting me know. That's the best way to isolate the issue. I recommend connecting the Razer Kraken X to a laptop without using the 3.5mm jack and see if the issue persists. Feel free to send me a PM should you need additional assistance.
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