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Brand new Razer Blade Stealth 2019 - Freezing Trackpad issue

Discussion in 'Razer Support' started by rushCoolGreycar494, Feb 14, 2019.

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  1. rushCoolGreycar494

    rushCoolGreycar494 New Member

    Hello team,

    I've recently got my brand new Razer Blade Stealth 2019 and face some issue with the trackpad right out of the box. Very often, especially once I try to click - hold - drag with the trackpad, the mouse cursor just freeze/got stuck. The exact same issue I have regularly - even during browsing sites or doing some stuff. That's very frustrating sometime and make the work with the trackpad practically impossible.
    Once I plug in the mouse the problem disappear, but in the moment I go back and touch the trackpad .. same again. And I just use my mice to unfreeze it.. Can you help me solve this issue somehow?

    Video link:

    Thanks in advance,
    Svet
     
    rushCoolGreycar494, Feb 14, 2019
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  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hi there, @rushCoolGreycar494! Can you send me the serial number of your Razer Blade Stealth through PM? Let's continue from there.
     
    FatKidWanderer, Feb 18, 2019
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    rushCoolGreycar494 likes this.
  3. AzureDrupe

    AzureDrupe New Member

    I have the same model (purchased in March 2019) and the same issue. A hard reboot seems to fix the problem for me, suggesting that it is software at fault. Any other solutions?
     
    AzureDrupe, Apr 6, 2019
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