Brand New Razer Kiyo stopped working

Discussion in 'Razer Support' started by ms_lis, Dec 23, 2020.

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  1. ms_lis

    ms_lis New Member

    Got my SO a Razer Kiyo webcam for Hannukah.
    First day he uses it, and it conks out mid-stream.
    Since then, we've tried plugging it into multiple USB ports on two different PCs, but the system doesn't even register anything (tested with USB LogView)

    Is this a known or common issue?
    Anything we can do on our end to get it working again?
    Or is our only option to either exchange or return it?
  2. Sageart

    Sageart New Member

    I have the same issue, currently exchanging emails but I think a return/ exchange is the only thing we can do. It might have fried itself somehow
  3. ImSpreezz

    ImSpreezz New Member

    Same problem here!
    mine even works for like 10 min when i start the computer then it just stops and work on the next day for another 10 min...
    If you guys find a solution just let me know.

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