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Broken Hyperflux Mamba/Firefly

Discussion in 'Razer Support' started by ansmann, Nov 15, 2019.

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  1. ansmann

    ansmann New Member

    My hyperflux MAMBA and hyperflux FIREFLY are not working after being disconnected for a week. I'm aware that metal objects can make these product go bad so Im not having any near mouse nor mousemat and I'm using it on a wooden table. This is really sad as I paid 250e for the product and its not working after 10months , Im a huge razer lover , but this is terrible. Emailed the support and I have no Response for 3 days now... It used to be faster. Am I the only one with this problem ? Or are you facing the same problem ?
    The Lights are not lit nor the mouse is responding. The cable si okay , tried to plug it into a phone and it's charging normally. So the problem is with Mouse / Mousemat.
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for sharing your concern on our Support thread. Sorry to hear about your mouse and mat's concern. Have you tried connecting it to a different PC? Feel free to send me a PM should you need additional assistance.
     
  3. ansmann

    ansmann New Member

    Hi I sent you a PM .
    I still don't have a reply to my email ( after 8 days) It's making me terrified as I need to use my PC for assignments (yes I can use my Macbook or uni PCs but It's better for me to write it on the razer keyboard than the membrane ones we have at uni PCs and I don't want to buy more mouses ... I really want to resolve this ASAP , the product is too expensive to behave like this... If I knew this I wouldn't buy it, nor reccomend it to my fans.
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I've replied to your PM. I'll wait for your update.
     
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